Ekaterina (Katie) Curry

Chief Client Service and Operations Officer @ MSI

About

I build and scale best-in-class teams of operators, agents, analysts and creatives to drive profitable growth for companies by deploying AI agents, lean and agile tools, low code automation, and building future capabilities. With deep expertise in operations, complex insurance and financial instruments & leading large global teams, I create value for financial services and insurance companies. Top 50 Business Transformation Leaders 2025 Top 25 Global Operational Excellence Leaders 2024 Winner of Rising Star Award by Women Bond Club Winner of Best Digital Transformation in 90 days award by OPEX Speaker and Judge at World Business Transformation Forum Advisory Board for Process Excellence Network My passion is uncovering value in operations ‘engine room’ teams by transforming support teams to high impact business partners who improve margin and enable growth. I lead a 200+ global operations and Contact Center team, which supports 1.2M+ policyholders for a fast growing insurance MGA & tracking business and previously managed a global team of 240+ operations specialists and editors in 22 countries, who drove the release of 1,000,000+ ratings and 50,000+ reports per year. I specialize in leading global teams and love leading Gen-Z colleagues. From Wall Street Journal interviews to Board presentations and meetings with large clients & investors, I am an expert in complex financial instruments and insurance. Specialties: AI agents | specialty insurance | renters’ insurance | risk | contact centers | fixed income | capital markets | COO| leading Gen -Z | global operations leader | strategy | balancing BAU with innovation | automation through RPA | process improvement | lean six sigma | agile | digital transformation | fixed income analysis | complex financial instruments | securitization | derivatives | emerging markets |Middle Office Operations | Project Management | Risk Management

Country

United States

City

New York

Industry

Financial Services

Skill

Operational Excellence, Insurance, Insurtech, Sales Growth, Artificial Intelligence (AI), Automation, Fixed Income, Strategy, Business Transformation, Credit Risk, Process Improvement, Change Management, Global Cross-Functional Team Leadership, Strategic Planning, Operations Management, Derivatives, Robotic Process Automation (RPA), Structured Finance, Fixed Income Analysis, Portfolio Management

Experience

Chief Client Service and Operations Officer

MSI

2025-8 - Present · 1 yr 2 mos

Managing Director, Head of Operations, Multifamily LeaseTrack

MSI

2023-1 - 2025-8 · 2 yrs 8 mos

Lead 80+ colleagues in Operations, Agency, Contact Center, and Quality teams in a rapidly growing insurance tracking and compliance AI InsurTech and insurance MGA business. Design and launch operational excellence, efficiency and quality strategy enabling organic growth and transforming operations from early stage to enterprise. Quality improvement by 50% in 90 days. Build and expand offshore support call center with 50+ colleagues spread across Asia, Latin America & Europe. Transition call support to offshore. Lead large scale automation efforts with AI tools delivering major efficiency and improved customer experience. Using Lean Six Sigma and Agile tools, delivered 23% reduction in Contact Center emails and 18% reduction in call volume in 12 months. Upskill existing colleagues, hire and build team to support exponential growth and increasing client expectations

Global Head of Ratings Operations and Editorial | Strategy | Business Transformation

S&P Global

2017-10 - 2022-12 · 5 yrs 3 mos

Greater New York City Area

Lead and transform global operations and editorial teams for Ratings Division - a $3B+ division of SPGI. Leading 240 colleagues in 22 countries during record breaking 32% volume increase while maintaining historic low errors and delays. Delivered $4.5M savings through automation, lean process improvement, upskilling and offshoring. Provided all operational support for new product launches such as Green and ESG evaluations. Built out and executed transformation strategy for content editing leading to 98% increase in website visitors and 52% increase in article views.

Senior Director and Analytical Manager

S&P Global

2002 - 2017-9 · 15 yrs

Oversaw the credit risk of a portfolio of over 8,000 existing securitized transactions with a total issuance over $91B, and 21 analysts. Developed deep cross sector expertise in Structured Finance and U. S. Public Finance including derivatives, asset backed commercial paper, credit card backed transactions, letter of credit backed transactions, and tender option bonds

Cash Management Officer

Citi

1997 - 2000 · 3 yrs

Managed cash operations for 14 Eastern European Financial Institutions. Analyzed and evaluated short-term investment alternatives for clients. Investigated and resolved over 5,000 client operational problems per year. Awarded Service Excellent Award by Chairman as a top 5% performer in Financial Institutions.