Eileen Pecana, LPT, MBA

-Managed recruitment for E-commerce, VAs and staff for remote roles ; -Executed strategic talent sourcing using LinkedIn, Boolean search, and Social Media recruiting; -Conducted structured candidate screening and competency-based assessments to ensure strong culture fit and technical alignment.

-Conduct new hire orientation and onboarding sessions to ensure Virtual Assistants (VAs) fully understand company policies, procedures, and code of conduct. -Ensure compliance with company policies, HR guidelines, and operational procedures across the organization. -Communicate and implement Human Resources policies related to compensation, contracts, agreements, and VA benefits. -Enforce disciplinary actions and corrective measures, including issuing policy violations, sanctions, and notices in accordance with company standards. -Lead VA relations investigations, including fact-finding, administrative hearings, mediation, and conflict resolution. -Provide HR support and consultation to VAs regarding salary structure, pay rates, internal processes, and service contracts. -Conduct exit interviews, resignation discussions, and offboarding procedures to gather feedback and ensure proper separation. -Perform HR wellness check-ins and VA engagement meetings to monitor VA well-being and workplace satisfaction. -Research, draft, and implement HR memos, disciplinary guidelines, and policy updates to address compliance issues. -Develop, review, and continuously improve HR policies, procedures, and VA handbooks. -Facilitate performance management discussions, addressing behavioral concerns, attitude issues, and disciplinary actions with VAs. -Support and participate in HR projects, initiatives, and process improvements. -Assist with various VA Relations functions to strengthen HR operations, compliance, and VA experience.

-Provide support and guidance in addressing trainee concerns, ensuring a positive and effective learning experience. -Manage end-to-end training programs for newly onboarded employees, from orientation to completion. -Ensure trainees have timely access to training materials, resources, and learning tools. -Conduct training assessments and evaluations to measure program effectiveness and trainee performance. -Recommend qualified and high-performing trainees to the Training Manager based on assessment results. -Evaluate trainee qualifications and competencies in alignment with departmental and operational requirements. -Organize and coordinate training schedules and orientation sessions to support onboarding timelines. -Maintain and update training reports, trackers, and documentation for monitoring progress and compliance. -Review, update, and improve the training syllabus and curriculum to ensure relevance and effectiveness. -Assist in training needs analysis (TNA) and research to identify required training programs. -Support and manage administrative tasks related to training operations, documentation, and coordination.

-Establish a daily plan for sourcing products, and identify peak seasons, special events, and lead times of suppliers; -To search and select products, and consider sales data, competitor data, market, and consumer trends; -Assess online suppliers and their product categories, product range in line with the client’s profit and sales targets; -Use tools such as Amazon Scout Calculator, Keepa, and Jungle Scout to analyze and evaluate the profitable performance of products.

-Drives full-cycle recruitment: sourcing, screening, interviewing, and onboarding top talent; -Build strong candidate pipelines using job boards, social media, referrals, and networking; -Partner with hiring managers to assess, select, and secure best-fit candidates; -Manage offers and onboarding, ensuring smooth transitions and positive candidate experience; -Track recruitment metrics, optimize hiring strategies, and enhance employer branding; -Creation of job descriptions; -Responsible for managing, resolving employee relations, and overseeing the legal processes; -Oversee the company’s budget and payroll; -Monitor the weekly OPEX; -Checking diaries of hourly workers; -Supervises the daily workflow of the HR Department by providing constructive and timely reports. -Creation and development of the Objective Key Results (OKR) for purpose of seeing the phase of objectives set, and the performance of each worker; -Creation of Management Process Flow; -Creation of manuals, policies, and procedures; -Upkeeping 201 files of employees; -Respond to all queries of employees on time; -Implement a healthy working environment by implementing employee engagement activities; - Update the CEO on all his concerns; -And other general virtual tasks that may be assigned by the CEO.

-Source candidates in Australia via the Indeed platform; -Leverage JobAdder (ATS) recruitment platform to manage applicant tracking, candidate pipelines, job postings, and hiring workflows, ensuring efficient and data-driven recruitment processes; -Match candidates with the positions via pre-screening interviews; -Develop and maintain robust candidate pipelines through job boards, social media, and professional networking; -Collaborate with hiring managers to evaluate, select, and secure top talent aligned with organizational needs; -Monitor recruitment metrics, analyze hiring trends, and implement strategies to improve talent acquisition efficiency and strengthen employer branding. -Recognizing transferable skills and roles in resumes to match suitable candidates to appropriate positions.

-Manage and curate social media content and promotional events to support client engagement and brand visibility. -Address and resolve client inquiries and concerns through professional communication and timely follow-ups. -Coordinate and manage client schedules, appointments, and calendars to ensure efficient service delivery. -Process and monitor client billing, invoicing, and payment records using the SimplePractice system. -Utilize Spruce communication platform to handle secure messaging, client coordination, and service-related updates. -Maintain accurate client records and documentation in compliance with data privacy and confidentiality standards.

● Conducts an investigation related to the complaint received; ● Draft NTEs, Notice of Decision, and Notice of Termination pending for review by the Legal Manager; ● Conduct administrative hearings and manage employee mediation processes, ensuring fair resolution of workplace disputes, policy compliance, and adherence to labor and employment laws; ● Collaborate with regional teams to monitor, implement, and maintain compliance with labor standards and DOLE requirements across multiple locations.; ● Serve as the authorized representative in SENA proceedings, labor hearings, and NLRC conferences, handling case coordination, documentation, and the drafting and filing of Position Papers in compliance with Philippine labor laws. ● Participate in meetings with employees who have an inquiry concerning their cases; ● Travel across nationwide branch offices to supervise and manage Legal Section functions, ensuring regulatory compliance, risk mitigation, policy implementation, and alignment with corporate governance standards.; ● Orient Legal Section in all Regions to align with the company’s legal procedures; ● Maintains record monitoring of NTEs, NODs, and NOTs ● Interview candidates for the Legal Section positions ● And other ad hoc tasks that may be assigned by the HR Director and or HR Manager

-Design and implement sustainable employee engagement programs to reduce employee turnover, grievances, and workplace conflicts. -Lead and coordinate company-wide activities and events, ensuring smooth execution and positive employee experience. -Conduct new hire orientation and employee training programs to support onboarding and policy awareness. -Analyze, develop, and implement HR policies, procedures, and internal guidelines in alignment with labor laws and company standards. -Schedule, facilitate, and document administrative hearings for disciplinary cases, including preparation of minutes of meetings. -Prepare and issue Notices of Decision (NOD) and Disciplinary Action (DA) in coordination with the HR Manager and in-house legal counsel. -Assist the Human Resources Manager in designing and improving the Grievance Handling Workflow to ensure due process and compliance. -Prepares AWOL notices, termination letters, memoranda, and official HR correspondence for proper communication and documentation. -Maintain accurate and organized Employee Relations records and case files, ensuring confidentiality and accessibility. -Monitor and prepare weekly compliance reports, including Notices to Explain (NTEs), Disciplinary Actions, and case updates for submission to the Chief Operating Officer. -Conduct initial screening and interviews for rank-and-file candidates, assessing qualifications against job requirements. -Explain employment contracts, duties, and responsibilities to newly hired employees to ensure clarity and compliance. -Prepare and manage the HR Department Operating Expense (OPEX) budget on an annual fiscal basis. -Conduct daily employee engagement pep talks to promote teamwork, communication, and positive workplace relationships. -Perform additional HR, administrative, and employee relations duties as assigned by the Human Resources Manager and Chief Operating Officer.

• Supervising Officer in the absence of HR Manager; • Handles internal recruitment which includes an initial interview, assessment, and endorsement of qualified candidates; • Administer and evaluates pre-employment examinations; • Company representative for labor hearings ; • Accomplishes DOLE Certificate of Compliance of the company; • Accomplishes DOLE 18-A of the company; • Draft, finalized correspondence, memos, and other materials for effective presentation of information • Monitor, review, and process Service Agreement s of clients for renewal; • Processing of disciplinary action forms of erring employees; • Send a demand letter to all employees who have liabilities regarding employment; • Assists with job fairs and other outside affairs; • Prepares memorandums for company staff; • Attend to other duties that may be assigned by the Human Resources Manager.