Eileen Joy Driza

Led application management and delivery for six enterprise-level financial and operational systems supporting core business functions. · Directed day-to-day production support and enhancement delivery for mission-critical applications serving enterprise users. · Managed and mentored a team of six IT professionals (developers, QA analysts, business analysts). · Delivered multiple enterprise initiatives including major system upgrades, feature deployments, and infrastructure enhancements. · Reduced recurring production incidents through structured root cause analysis and preventive control implementation. · Oversaw backlog prioritization, sprint execution, and coordinated releases in Agile environments. · Partnered with business leaders to translate strategic objectives into technical roadmaps and actionable delivery plans. · Ensured compliance with internal audit requirements, IT governance standards, and risk control frameworks. · Coordinated vendor-managed services and third-party system integrations. · Provided executive-level reporting on system performance, risks, and delivery milestones.

Owned product strategy and backlog management for enterprise financial platforms. · Defined and prioritized user stories aligned with business value and regulatory requirements. · Served as liaison between business stakeholders and technical teams to ensure accurate requirements translation. · Facilitated Agile ceremonies and drove iterative delivery cycles. · Contributed to successful deployment of multiple application enhancements improving operational efficiency. · Balanced competing priorities across maintenance, regulatory updates, and feature development initiatives.

· Conducted systems analysis, requirements gathering, and functional design documentation. · Coordinated UAT efforts and supported go-live and post-deployment validation activities. · Provided Tier 2 production support and resolved application defects impacting operations. · Improved system reliability through structured issue tracking and process improvement initiatives. · Supported audit reviews and compliance documentation requirements.

· Gathered and documented functional and technical requirements across multiple system initiatives. · Participated in full SDLC activities including testing, deployment, and post-implementation support. · Collaborated with development and QA teams to ensure solution performance, scalability, and accuracy. · Contributed to enhancements that improved reporting accuracy and operational workflows.

· Performed daily clerical duties including document intake, filing, data entry, and records maintenance. · Reviewed documents for completeness and accuracy prior to routing or filing. · Assisted members of the public and internal staff with inquiries and document processing. · Maintained logs, spreadsheets, and prepared routine administrative reports. · Handled sensitive and confidential information with professionalism and discretion.