Eid Alharbi

Claims Supervisor @ United Cooperative Assurance / UCA

About

As a dedicated insurance professional, I have built extensive expertise across claims management, risk assessment, and insurance operations. I supervised claims departments, ensuring accuracy, compliance, and timely processing while guiding and training staff to enhance performance. My background includes handling complex client inquiries, reviewing claim approvals, and coordinating with multiple teams to streamline operations. I have demonstrated strong analytical abilities in evaluating insurance cases, coupled with regulatory knowledge to maintain compliance standards. My career path reflects a balance between technical expertise and leadership, supported by hands-on experience in client relations and problem-solving. With a diploma in insurance operations and certifications in service concepts, soft skills, and anti-money laundering, I combined academic knowledge with real-world applications. I am highly adaptable, detail-oriented, and committed to driving efficiency in every aspect of insurance processes. My goal has always been to add measurable value to organizations through professionalism, innovation, and continuous improvement.

Country

City

Saudi Arabia

Industry

Insurance

Skill

Medical Claims Processing, Claims Investigation, Process Improvement, Attention to Detail, Performance Coaching, Stakeholder Engagement, Staff Training, Conflict Resolution, Decision-Making, Claims Registration, Record Keeping, Claims Filing, Administrative Support, Cross-Department Coordination, Organization Skills, Claims Data Accuracy, Task Prioritization, Documentation Management, Microsoft Word, Microsoft Excel

Experience

Claims Supervisor

United Cooperative Assurance / UCA

2022-9 - Present · 4 yrs

Saudi Arabia

- Supervise and coordinate the daily operations of the claims department to ensure efficiency and compliance. - Review, assess, and approve insurance claims for accuracy, completeness, and policy coverage. - Provide leadership, coaching, and training to claims staff to enhance performance and productivity. - Resolve complex client claims issues and maintain strong client relationships. - Ensure compliance with company policies, regulatory requirements, and industry standards.

Claims Receptionist

United Cooperative Assurance / UCA

2017-5 - 2022-9 · 5 yrs 5 mos

Saudi Arabia

- Received, registered, and logged incoming insurance claims with accuracy. - Assisted clients in completing claim forms and submitting required documentation. - Maintained records and monitored pending claims to ensure timely resolution. - Coordinated with adjusters and relevant departments to facilitate claim processing. - Provided frontline support and communication to clients regarding claim updates.

Claims Receiver Officer

Malath Insurance

2015-10 - 2017-4 · 1 yr 7 mos

Saudi Arabia

- Processed, registered, and documented incoming insurance claims efficiently. - Verified client information, documents, and claim details for accuracy. - Communicated with clients to clarify claim requirements and missing documents. - Coordinated with internal departments to ensure smooth claims handling. - Maintained systematic filing and tracking of claims.

Insurance

Al Ahlia

2015-7 - 2015-9 · 3 mos

Saudi Arabia

- Assisted in insurance operations and daily administrative activities. - Observed claim handling procedures and customer service interactions. - Supported staff in report preparation and documentation tasks. - Learned practical applications of insurance processes and company policies. - Gained foundational knowledge in claims and insurance operations.

Education

Institute of Public Administration-Saudi Arabia

Insurance Operations

- Developed a comprehensive understanding of insurance principles, policies, and operational frameworks. - Applied knowledge of claims handling, underwriting, and risk assessment in practical scenarios. - Strengthened analytical and problem-solving skills in evaluating insurance cases. - Acquired practical training in customer service, documentation, and compliance within the insurance field. - Enhanced ability to coordinate effectively across insurance departments and regulatory requirements.