Eric Wong

- Managed a team of 3 direct reports to dispatch a nationwide network of 30 phlebotomy and nursing professionals into patients’ homes to collect blood and specimen samples for medical testing - Grew the business from zero to 1,200 appointments per month through geo expansion strategy, CX analysis, and appointment triage

- Managed Vehicles marketplace product that matches drivers to car rentals with Hertz and Avis, leading to $545MM annual revenue in 2020 and 13,000 weekly rentals - Created and launched industry-leading safety system including new feature launches that reduced platform costs by while decreasing likelihood of accidents

- Managed a team of 4 direct reports overseeing operations of a $300MM revenue, 18MM trips/year business unit, growing it by 31% and 20% YoY respectively - Cross-functionally led 6 teams across the Midwest region to fix lowest-performing pickup locations resulting in improved rider conversion and $20MM increase in revenue annually

- Led the launch of Express Pool pilot in the U.S., scaling the product to 40+ geos with 200K weekly riders

- Launched and scaled a competitive supply building initiative which involved onboarding and retaining competitor drivers by managing strike teams in market, resulting in 600+ drivers new to Uber