Egor Chirkin

- ITIL organisation and management of support and technical groups. Total staff in Russia 150 employees. - Support 22000 internal active clients. 30000 IT infrastructure objects. 150 Business applications (ERP systems, WMS systems, Finance etc.) - Member of IT Direction - Preparation and following strategy of department - Recruitment and development new staff - Preparation and condition KPI for department - Annual budget preparations, budget control - Contract management - Business trips (Russia + countries of Auchan presence). Participation in conferences - Key achievements: Stabilization of overloads, optimization process of support Development and implementation of motivation scheme for staff Development and implementation of monitoring systems Implementation knowledge base (Confluence) Development and implementation self ITSM system for all IT departments Implementation of automatic KPI system for employees

-ITIL Organisation and management of support and technical groups - Support 3000 internal active clients. 4000 IT infrastructure objects. 20 Business applications (ERP systems, WMS systems, Finance etc.) - Member of IT Direction - Preparation and following strategy of department - Recruitment and development new staff - Preparation and condition KPI for department - Annual budget preparations - Development and implementation of monitoring systems - Contract management - Organisation and coordination outsource resources - Organisation of 24/7 support IT process in company - Development and implementation self ITSM system for all IT departments - ITIL foundation for department - Implementation of automatic KPI system for employees - Business trips (Russia + countries of ATAK presence). Participation in conferences - Key achievements: Process "one window in IT". One point of entrance for all IT questions Development and implementation BI for all business departments Preparation and support IT process for new shops and warehouses Automatization of accountant department processes

- Support of ERP system Meti (Back office).Support commerce, logistic, finance parts of application. Statistic preparations for any business departments from ERP system (SQL reports). Implementation automatically reports for TOP management of company. - Support of new stores/warehouses openings. Participate in more than 50 shops openings like en IT expert. - Preparation new IT workplaces for users. - Key achievements: Transferring order processes from email/fax to EDI

Support 1,2 lvl of front office system Implementation and launch front office lines for middle and big area marketplaces (Mosmart, Mosmartik, Stroydepo, Atak) Test and launch of new devices - Key achievements: Implementation 2 Hypermarkets Stroydepo Implementation 2 Supermarkets Mosmartik