egidio misquitta
senior manager
About
A result oriented professional with 17 + years of experience in Strategic Planning & Management, Operations Management, Quality & Compliance, Client Servicing and Team Management.
india
pune
telecommunications
leadership, customer experience, human resources, sales, sourcing, forecasting, sales operations, business development, market research, team management, team leadership, process improvement, customer relationship management, strategy, operations management, change management, training, management, call centers, recruiting, crm, analysis, performance management
Experience
senior manager
capita
travel sales auditor officer
accelya kale solutions limited
customer service executive
wns global services
channel sales manager
three ireland
assistant manager â customer delivery
abn amro bank n.v.
* Van Gogh Preferred Banking, General Banking & Email Response Unit * Key Deliverables: * Liaising with ABN AMRO branches PAN INDIA * o Ensure customer requests are delivered in a timely manner * o Authorize exception requests in case of emergencies after verifications * o Work closely with the Bank Coordinator to ensure 100% achievement on SLAs * Achieving Client Experience Measure Mechanism survey targets * o Managed a project on increasing CEMM scores * o Ensuring all complaints are resolved and areas compliant with ISO standards * People and Performance management * o Performance management for Team Leaders, Quality Coaches and Trainers
manager sales operations
endurance international group
manager operations
three.
team manager - customer delivery
prudential assurance
* Team Manager – Claims and Servicing * Key Deliverables: * People Performance Management and Service Delivery * o Identify and resolve people/process issues to maintain high morale * o Performance Management for Process Leaders and Insurance Executives * o Delivery on all SLAs. Providing real time solutions to ensure SLAs met * o 100% TAT compliant on all complaints received * Key Achievement * Successfully migrated the insurance process from Belfast. Key responsibilities included Managing UAT, Review Call flow Analysis, Preparing the Process Training Document and Delivery of Training in Mumbai
Education
university of mumbai
commerce
egidio misquitta's Contact Information
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