efren ochoa

Built successful and profitable relationships with agents. Manager received consistent positive feedback from sales managers and agents. Provided informal leadership to my peers. Assisted direct manager with referrals and file reviews along with leading team meetings when needed. Collaborated between departments to develop ongoing relationships by exemplifying strong communication skills. Partnered with Territory Managers to strengthen relationships by being agency focused and discussing market appetite, quality and profitable accounts, service standards and changes within the company. Managed a territory of over $6 million in DWP in Arizona for profitability and growth by properly pricing risks, mitigating loss frequency and severity, and risk acceptance.

On-boarded and trained new exclusive Nationwide agents supporting the sales activities to improve risk selection and profitable growth. Managed a shared office including managing workflow/lead distribution, multiple administrative and customer service support functions, communication, forms, licensing and other related office and clerical support functions. Consulted with leadership to identify learning gaps for each agent to help support them individually.

* Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor's. The company provides a full range of insurance and financial services, including auto, commercial, homeowners, farm and life insurance * public and private sector retirement plans, annuities and mutual funds * banking and mortgages * pet, motorcycle and boat insurance. For more information, visit www.nationwide.com.