Effat Shuqair

Solution Manager – WMS, PUDOs & Outlets @ Aramex

About

Solution Manager, Senior Business Analyst, and Product Owner with 6+ years of experience delivering enterprise-scale operational and logistics solutions within complex, fast-paced environments. I specialize in translating business needs into scalable, data-driven systems, with hands-on experience across WMS, PUDO, POS, and Cash on Delivery (COD) platforms. My work focuses on process re-engineering, system optimization, and product delivery, ensuring operational efficiency, stability, and measurable business impact. At Aramex, I have led end-to-end solution delivery for warehouses, PUDOs, and retail outlets, partnering closely with Operations, Product, Commercial, and Technology teams. I’ve also established and led a Global Business Process Management (BPM) function, delivering enterprise standards for process design and driving large-scale transformation initiatives. Key strengths include: • Business Analysis & Requirements Management (BRDs, functional specs, user stories) • Product Ownership & Solution Delivery • Process Mapping, BPM & Continuous Improvement • Cross-functional and vendor team leadership • SQL-based transaction analysis and executive reporting I’m passionate about building practical, scalable solutions that improve operational performance, enable informed decision-making, and support sustainable growth. #SolutionManager #SeniorBusinessAnalyst #ProductOwner #BusinessProcessManagement #ProcessReengineering #LogisticsSystems #WMS #COD #EnterpriseSystems #DigitalTransformation #OperationalExcellence #DataDriven

Country

Jordan

City

Amman

Industry

Logistics & Supply Chain

Skill

Solution Management, Stakeholder Management, Leadership Management, Small Team Management, Operational Systems Support (Payments & Reporting), System Enhancements & Feature Rollouts, Quality Assurance & Technical Validation, SQL-Based Data Testing & Analysis, Operational Stability & Issue Resolution, Business Process Management (BPM) & Process Re-engineering, Product Ownership & Enterprise Solution Delivery, Financial & Transaction Systems (COD Settlement & Reconciliation), Cross-Functional & Vendor Team Leadership, Business Analysis, Feasibility Analysis, BRD, BRD & Functional Specification Development, User Stories & Agile Documentation, Solution Delivery, Business Systems Implementation

Experience

Solution Manager – WMS, PUDOs & Outlets

Aramex

2025-4 - Present · 1 yr 6 mos

Amman, Jordan

- Lead the planning, delivery, and continuous improvement of operational systems across warehouses, PUDOs, and retail outlets. - Partner with Operations, Product, Commercial, and Technology teams to translate business needs into scalable system solutions. - Drive process optimization initiatives by mapping current workflows, identifying gaps, and implementing improvements. - Oversee rollout of system updates and operational changes, ensuring smooth adoption and minimal business disruption. - Produce clear operational and system documentation to support change management and training. - Act as a key escalation point for operational system issues, coordinating resolution across stakeholders.

Associate Manager – Business Analysis

Aramex

2024-8 - 2025-4 · 9 mos

Amman, Jordan

- Led end-to-end business analysis activities, including requirements elicitation, process mapping, and feasibility assessment. - Developed comprehensive BRDs, functional specifications, and user stories to support system enhancements and new initiatives. - Collaborated with Operations, IT to identify inefficiencies and recommend data-driven solutions.

Product Owner Leader

Aramex

2022-1 - 2024-7 · 2 yrs 7 mos

Amman, Jordan

- Established and led the Global Business Process Management (BPM) function, defining enterprise-wide standards for process design and optimization. - Delivered a real-time Cash on Delivery (COD) settlement and reconciliation solution, significantly improving financial accuracy and processing speed. - Managed a portfolio of enterprise process improvement initiatives and system defect resolutions, ensuring platform stability and performance. - Led cross-functional and outsourced teams to deliver scalable operational solutions aligned with a variable cost model. - Directed end-to-end process re-engineering for core operational platforms. - Supported executive decision-making through advanced transaction analysis and reporting using SQL.

Business Process Management Executive

Aramex

2019-3 - 2021-12 · 2 yrs 10 mos

Amman, Jordan

- Provided daily operational support for core payment and reporting systems, including COD and Daily Cashier Reports (DCR). - Supported system enhancements and new feature rollouts, ensuring operational readiness and stability. - Performed technical validation and quality assurance for system changes using SQL-based data testing.

Graduation Internship

Umniah

2018-6 - 2018-8 · 3 mos

Amman, Jordan

- Conducted R&D to identify and implement improvements to existing production processes. - Supported the design and development of new products aligned with the organizational roadmap. - Built functional prototypes to validate product concepts and technical feasibility.