Edwin Choo

Sales - Developed tailored voice solutions using Alcatel-Lucent PABX for sales proposals and tenders. - Provided comprehensive sales and marketing support to dealers and customers. - Ensured consistent profitability margins across projects. - Responded promptly and effectively to sales inquiries. - Oversaw and monitored order fulfillment processes to guarantee timely delivery. - Addressed and resolved customer complaints related to sales and services. - Strengthened customer and dealer loyalty through regular review visits and engagement. - Conducted market and customer research to align solutions with market demands. - Performed additional tasks aligned with the role's responsibilities. - Successfully delivered and installed PABX systems under tight deadlines, exceeding customer expectations. - Supervised the technical team in collaboration with TM to establish seamless connectivity. Project management - Developed comprehensive project plans, ensuring alignment with customer requirements and timelines. - Coordinated cross-functional teams to achieve seamless execution of PABX installation and integration projects. - Established clear project milestones and tracked progress. - Maintained transparent and consistent communication with stakeholders, ensuring alignment on project goals and timelines

• Assist sales team in product suitability and service delivery expectations. • Deliver technical and sales presentations about the products or services with all their values to customers. • Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business. • Deliver SOW, RFP and POC to customers. • Study and master the company solutions such as Robotic Process Automation (Automation Anywhere), DevOps, Contrast Security, Sangfor Server configuration, Rapid4 (Digital eForm & Workflow) and JC1 smart e-form. • Coordination and organization of demand generating activities like tradeshows, company events and customer workshops. • Create tutorials/training guide/user guide to help end-users use a variety of applications • Work with Principals to produce anticipated outcomes (IBM and Automation Anywhere). Ensured product demonstrations fully functional and ready to address customer queries. • Work with the product development teams to capture new customer requirements and develop and expand the product portfolio. • Working closely with customers to understand and capture requirements. • Represent the company in a professional manner and build good relationships with clients to the company’s benefit. • Perform solution installation and implementation on customers side and office server (for testing and team members learning purposes). • RPA developments and implementation projects

• Participate daily meeting with developers to get the latest update from both sides. • Design test plan, scenarios, test cases and test procedures. • Document software defects/bugs by using bug tracking system, and report defects to software developers. • Participate in test design reviews to provide input on functional requirement, schedule, or potential problem. • Review functional design documentation to ensure technical accuracy, compliance, or completeness or to mitigate risks. • Provide feedback and recommendations to developers on software functionality. • Conduct software compatibility tests with programs, hardware, operating system, or network environments • Collaborate with developers to evaluate or diagnose problems and recommend possible solutions. • Perform initial debugging procedures by reviewing configuration files, log file to determine breakdown source. • Perform smoke test after the deployment has been deployed to production environment. • Perform performance testing by using metric to track the time taken to load the data. • Perform bug retest and close once the defect/bug has been marked as resolved. • Participate proactively in team retrospective. • Perform exploratory testing and error guessing by using experience-based testing when limited time-line has been given. • Perform regression testing in every project phase. Projects: a) Stream (NQUIRE) – Data In project which provides user friendly interface for auditors to input data through web base application. (Duration: November 2012 – June 2015) b) NEO – Data Out project which provides dashboard and reports to our clients. (Duration: June 2015 - Present)

• Researched and gathered business requirements and risks in business intelligence and statistical modeling projects. • Explored data and carried out data mapping activities in controlling data elements and assessing data readiness. • Designed, developed, implemented, and controlled data warehouse ETL (extract, transform and load) modules, business/MIS (Management Information System) reports and dashboards based on functional and technical specifications. • Developed functional requirements and technical design documents, test plans, rollout plans and data mapping rules documents (from source to target). • Monitored and tuned data warehouse process performance. • Web application management such as testing of the web application, quality check of the application and logs the errors of the application. • Designed and developed of dashboard for bank reporting purpose.