Edwin Ampaabeng

Prepared invoices for customers and informing courier companies about the most efficient shipping routes, including issuing routing information and shipping instructions to ensure correct and timely deliveries, preparing quotes for customers, and working with third-party companies to ensure the quick and safe delivery of customers' orders across the globe. Managed, the relationships between third-party companies and negotiated freight charges. Determining the most efficient methods of shipping and routes for courier services. Ensured, the on-time receipt of customer packages, and on-time delivery to production lines. Act as intermediary for Shipping Department and Systems, Customer Service and Production groups, help resolve shipping-related issues. Initiated and implemented multiple processes to improve projects that help ensure prompt shipments of rush orders and help meet new customer demand.

. Monitored Home to School transport legislation, identifying and implementing changes and updates . Consulted with Adult Social Care and Education (SEND) or other areas on policy development decisions, with responsibility for their implementation of travel operations . Ensured ensuring compliance with road safety, including but not limited to, monitoring the completion of daily vehicle checks. . Responsible for the management of the Travel Unit Administrative Assistants and Drivers, and in conjunction with the Coordinator, manage Travel Assistants. . Scheduled supervision of contractors carrying out visits to Independent Travel Training, Education, and Adult Social Care in relevant locations conducts on-site roadside surveys which may necessitate flexible working outside normal working hours. Key Achievement Provided 100% transport for SEND and children of key workers in times of COVID-19 pandemic.

• Managed, and produced Standard operating procedures in line with continuous improvement methodologies which helped complete jobs on time and saved 20% of the annual budget. • Conducted daily production meetings with departmental team leaders to assign, coach and communicate job expectations. • Scheduled all production jobs, and ensured on-time delivery and customer satisfaction through rigorous quality control. • Adhered to company and statutory requirements, resulting in an accident-free working environment and improved efficiency. •Managed, coached, and trained a high-performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements.

• Achieved 60% reduction in delay time through on-time warehouse operations and deliveries. • Streamlined office operations using automation, oversaw client communications, managed record tracking including data communication activities. • Issued timely accurate responses to both internal and external inquiries. • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.