Edward Lai

- Support the North Asia region, providing cross-regional IT support. - Provide Level 1 and Level 2 service desk support for IT devices company-wide, both physically and remotely. - Utilize cloud services such as Azure AD and Azure VM for directory management. - Use MDM solution JAMF Pro to control devices and apply policies. - Maintain and upgrade infrastructure, including network and conference room systems. - Coordinate with local and global teams to manage and deploy IT projects. - Handle quotations, purchases, and project management. - Keep IT inventory updated and manage laptop cycles. - Compile and update a Knowledge Base for internal IT support and user reference. - Provide training and knowledge sharing to end-users as required.

- Leading a small team, assign job duty, arrange schedule and providing training for my teammate. - Involving in pitching session by cooperate with sales team. Gathering client’s requirement and find the best solution to fulfil their needs. - Provide onsite support for customer . Support service not only PC and networking setup but also printer and other devices. - Provide solution and infrastructure setting suggestions - Provide remote support for end user via Team viewer & Anydesk - TCP/IP, DNS, SMTP and Server are involved in daily routine. -Provide onsite support for multinational company included EY, China CITIC bank etc., Support service not only PC and networking setup but also Copier and other devices. Also, provide remote support for end user. TCP/IP, DNS, SMTP and Server are involve in daily routine.

- Use SPLUNK to monitor security systems and alerts to identify potential security incidents. - Take immediate action to mitigate and respond to security breaches or incidents. - Analyze security logs, network traffic, and system vulnerabilities to identify potential threats. - Conduct investigations and root cause analysis of security incidents. - Report security incidents to appropriate stakeholders, including management, IT teams, and legal authorities, as required.

- Provide logistics arrangement services via phone - Solve customers concerns and complaints with a positive attitude - Reply to customers comment via email and other online platforms

Learning computer science principles in Python to database architecture in SQL. Moreover, Tableau and Power BI are covered.