Edward Washington

Product Owner and Manager of a Data-Driven, REST API Server, and Cloud-Based Access Management Solutions as part of a SaaS, UCaaS, and VSaaS Unified Communications Platform ecosystem. • Strategized Product Roadmaps, New Product Features/Requirements, Application Development, QA testing priorities, Support, Legal, Sales and Marketing GTM cross team-collaborations. • Streamlined SW Release Schedules, Developed Product Training for Technical Support and Sales Engineering teams. Leading to a 30% increase in Customer and Channel Partner engagement and Sales opportunities. • Reduced Product QA Test cycles and SW release schedules by 25%. In addition to managing all SW release activities and GTM artifacts to planned KPI’s and milestones. • Defined product vision, strategy, and roadmaps for facial recognition and mobile access management projects, leading cross-functional teams to ensure timely software releases aligned with customer requirements, organizational goals, and GTM strategies. • Managed project plans, budgets, and milestones for cloud deployments, improving delivery efficiency by 25%. • Directed external partnerships and collaborations to reduce deployment risks and improve scalability for global regions. •Utilized Agile JIRA and Confluence for efficient Product and Project Management, tracking, progress, and reporting. Backlog grooming, detailed Themes, Epics, User Stories, Sprints, and Tasks. •CICD Methodology and Strategy used for continuous software improvement and Cloud deployments, Development, QA Execution, UAT, Beta, Final Validation for targeted GA releases and deployments. •Cross-Functional Collaboration with Corporate Legal to formalize product legal and regional governance framework for Product Licensing, EULA, SLA, TOU, Liabilities, Notices, Disclaimers, Export Regulations, and Biometric consents, etc. • Product Demos and Webinars for Customers, Sales Teams, and Channel Partners to increase product engagement and sales revenue

•Designed and delivered customized Cloud and Server-based software integrations by gathering Customer’s Software, Hardware, and Integration requirements, architecting solutions, and managing project execution from planning through completion. To drive Professional Services revenue and exceed customer defined release schedules and project milestones •Defined SOWs, Development Objectives, Test Case coverage and creation, Test Execution, Defect Analysis, Test Automation, SW Releases, and Support via Agile JIRA, TestRail, and Confluence. •Developed Customer’s custom SW training content, Product Acceptance Test Reports, Product Support Schemes, and Final Sign-off for custom developed software integration projects and solutions. •Managed Custom Projects, Testing, Defect Characterization, Milestones, Releases, and Progress Tracking via Agile JIRA, Defect Tracker, and Confluence. •Partnered with Developers, Architects, to solve complex application integration issues, improve software quality, and ensure successful custom deployments. •Managed, Planned, and Coordinated project strategic actions items: with Customers, Sales, Development, QA, and Support Teams to meet customer defined release schedules, project KPIs, and milestones.

•End-to-End testing and validation of Cloud, Server, VOIP devices, Mobile, and PC Software Apps for Unified Communication system across AWS, Azure, Windows, Ubuntu, WIFI, and Mobile (iOS & Android) platforms. To resolve field issues, ensure product quality, increase customer value, and reduce development to SW release timelines thru pro-active and diligent QA analysis. •Implemented Test Cases, Test Strategies, Test Plans, Test Scopes, Test Objectives, Test Frameworks, Testing Resources and needed HW/SW, Test Execution Process, Test Result Analysis, and Defect Management. •Automation and Manual Test Case execution to reduce test cycles and increase testing efficiency. •Cloud, Server, Desktop, REST API, SOAP API, RPC API, SSL, TLS, SRTP, and complete UI testing. •Box Testing, Expert Testing, Smoke/Sanity Testing, Regression Testing, Functional Testing, Performance Testing, Reliability Testing, Stress Testing, System Integration Testing, Usability/UAT Testing, Final Validation, and Configuration. •Interoperability Testing of 3rd party hardware and software integrations and solutions. •Testing Analysis, Tracking, and Reporting using Test Track, PQA Tracker, Test Rail, Agile JIRA, Confluence, and various custom in-house applications and Test Management Systems. •Collaborated with Developers and Architects in researching and solving complex applications and field support issues. •Collaborated with cross-functional teams to ensure Product Quality, Test Effectiveness/Coverage, Test Efficiency, Alph/Beta Testing, and Tech Support to resolve field Issues to ensure timely and quality SW releases.

•Product Requirement Analysis. •Test case planning, Design, and Implementation for Email/Text Messaging Data/Radio Applications. •Box testing, expert testing, smoke testing, regression testing, sanity testing, system integration and configuration of Email/Text Messaging Data/Radio Applications with Various Email Servers and LANs. •Test case execution, analysis, and automation of Email/Text Messaging Data/Radio applications. •Issue and defect characterization using CQCM Clear Quest Change Management System. •Formal Technical Review creation, execution, and resolution. Test Central Test Management tool.

Implemented and designed test infrastructure for all DSL networking products developed and released. Duties Included researching specifications, test equipment, test software, obtaining vendor quotes, presenting recommendations to management, securing purchase orders, setting up equipment, and configuring for R&D use, analysis, and testing. •Resolved product field issues that were escalated above Technical Support’s expertise using customer-specific software and applications. •Assisted with resolving customer setup, configuration, and connect issues to secure and increase sales commitments and customer accounts. •Visited customer sites to view and resolve technical issues to prevent equipment returns and enhance customer satisfaction and experience. •Reduced customer support costs by training customer support technicians on common troubleshooting techniques and resolutions for USR networking products to reduce tech support call times. •Instrumental in saving $50K+ by implementing automated test strategy for quality assurance testing of all USR routers and DSL networking products. •In addition to daily workload, configured and maintained test lab infrastructure, including: DSLAMS, RAS servers, Telco switches, Ethernet switches, W2K servers, Cisco routers, DHCP servers and 100+ PCs