Edward Sun

• Registered patients for labor and delivery, surgery, pre-operative exams, and radiology • Collected patient signatures for legal forms • Verified insurance eligibility • Contacted insurance companies and doctor’s offices for insurance authorizations • Directed phone calls to the appropriate departments • Provided excellent customer service to patients • Diagnosed and troubleshooted problems such as missing authorizations and unscheduled examinations • Ran cost estimates for outpatient services • Collected patient payments for hospital services rendered • Maintained and resupplied office equipment and inventoried and organized supplies • Experienced with using and troubleshooting clinical applications such as AS400, PowerChart, PM Office, SurgeryNet, Appointment Scheduling, and RCI Access Management • Experienced with using logging patients with the Tagnos patient tracking system • Experienced with the operation, troubleshooting, and maintenance of copy machines, • printers, faxes, and label makers • Ordered maintenance requests on damaged equipment • Trained new employees in use of clinical applications and patient safety • Covered Bedboard patient admissions • Audited safe contents • Inventoried and distributed supplies • Worked in cashier’s office • Created midnight census report for the entire hospital

Organized, planned, set up and break down of campus events Served as ambassador for the University, supporting registration and check-outs, key distribution, and answering general inquiries from University guests Trained new hires in operations, safety protocols, and prioritized the order of work flow assignments

• Daily use of Microsoft Office software to provide assistance with word processing on both Windows and Apple computers • Proficient with Microsoft Office programs: Word, Excel, Powerpoint, OneNote and Outlook • Troubleshooted, maintained and answered questions about computer equipment such as computers, monitors, scanners, and printers • Assisted students, faculty, and staff in the campus labs by providing basic technical support • Performed maintenance and sanitation of computer equipment