edward paquette

Leader of a team of information technology professionals accountable for the engineering, deployment and support of the enterprise infrastructure. Responsibilities for the role include: Data Centers, Colocation, Private and Public Clouds, Networks, Network Security, Active Directory, Public Key Infrastructure, Domain Name System, Telecommunications, Contact Centers, Virtual Servers, VmWare, Storage, Identity and Access Management.

Developed and managed cross-functional organization of 90 employees, consisting of Infrastructure, and Application Engineers. Accountable for all application support. Provided 24x7x365 availability and performance of all applications and services globally. Developed ongoing processes and strategies to address ongoing performance and availability challenges, resulted in a decrease in overall outage occurrences as well as decreasing MTTR. Increased overall stability of environment through directed service improvement plans. Developed off shoring model for support teams

Implemented SLAs to meet business requirements. Established Roles and Responsibilities based on team, to meet SLAs. Responsible for writing procedures and policy documents that create process flow. Responsible for the recruitment and mentoring of network staff.

Responsible for the availability and performance as well as creating service roadmaps of the enterprise gold services. Provided technical support and guidance to the Service Delivery Team including validating proposed design solutions. Drove cross-functional incident and/or problem management initiatives.

* Energy Company * Led network assessment project to identify gaps for future VOIP rollout. Develop multiple options to allow organization to enhance overall network resiliency. * County Government * Led project initiative to migrate the existing end of life WAN infrastructure to a redundant, supported platform, using Cisco 7200s and Cisco 6500s. Responsible for design, implementation and validation. * Financial Services Company * Led project initiative to develop a Vulnerability Management process to ensure that all servers were properly updated; as well as a policy for testing, remediation and validation * Financial Services Company * Designed and deployed a content filtering solution to control employee Internet access in accordance with the corporate policy.

Managed multiple departments, Windows, Database, Unix, Communications, responsible for hiring, review, development, and termination. Responsible for forecasting, budgeting, purchasing. Led deployment of Metro Ethernet project for redundancy to colo-facility. Led teams in relocation of datacenter to colo-facility with minimal downtime. Developed policies for Sarbanes-Oxley, section 404, and PCI compliance.

Managed 11 local and 6 remote employees, responsible for hiring, review, development, and termination. Responsible for managing multitude of projects ranging in costs from $2,000 to $1,700,000. Led team in regionalized VOIP upgrades. Reduced 216 PBX to 12 Phone Systems. Deployed Secured Wireless Solution to 216 campuses. Managed project to rollout Cisco routers and switches to 216 campuses. Developed policies for Sarbanes-Oxley, section 404, and PCI compliance. Completed Management Development Program.

Provide team direction and Tier III support for worldwide corporate network, security infrastructure and production environments. Led internal and customer oriented projects through entire lifecycle Redesign of global network and security architecture. Design cost effective network and security solutions for primary and disaster recovery locations. Relocation of network with minimal down time. Responsible for writing procedures and policy documents that create process flow.

Played a critical role in the expansion of the department from 30 employees to 80 employees. Established a formal mentoring program that decreased training by 20%, with an increase in quality of 17%. Assisted customers in installation, setup, and using of software and hardware on standalone systems as well as networks.

Apollo Education Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. Apollo's founder, John Sperling, believed -- and events proved him right -- that lifelong employment with a single employer would be replaced by lifelong learning and employment with a variety of employers. Lifelong learning requires an institution dedicated solely to the education of working adults. Today, Apollo Education Group, Inc., through its subsidiaries, the University of Phoenix, the College for Financial Planning, and Western International University, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult. Apollo Education Group is an Equal Opportunity Employer and welcomes diversity.