edward o'reilly

field service engineer

About

* Experienced Service Engineer/Service Manager. * Experienced in most standard computer software including Microsoft Word, Excel & CRM systems. * Medical Device Engineer with vast experience of Service including workshop, field and management of staff in these departments. * Excellent team player who can also work unsupervised using own initiative. * Excellent communication skills with internal and external customers. * Proven ability to pick up new tasks quickly and efficiently. * Excellent motivational skills and managing change within a team.

Country

united kingdom

City

oxford

Industry

medical devices

Skill

microsoft office, microsoft word, troubleshooting, training, sales operations, medical devices, management, capital equipment, customer service, market development, sales management

Experience

service manager

natus medical incorporated

2003-10 - 2006-4 · 2 yrs 7 mos

* I was employed to set up and then run a Global Service Centre and Technical Support Department from scratch. * I also set up a headphone calibration exchange program whereby the customer could exchange their headphones for some calibrated headphones as calibration would only last one year. * Part of the setup was to implement a new CRM package and maintain it. * Technical support was delivered to both customers and Distributors worldwide. * Later I became responsible for the day to day running of the company, including managing an Administrator, Trainee Engineer and four Account Managers. Also, I was responsible for Payroll, stock replenishment and accounts. * I also produced KPI’s on Service and Sales which would be presented at the end of each month. * I would often travel to America on company business for meetings and training.

service manager

oxford instruments

1990-7 - 2003-10 · 13 yrs 4 mos

* It was here where I was trained as a Service Manager, attending College to gain my qualification – ILM in Supervisory And Management course. * I was responsible for the day to day running of the Service Department, including Technical Support, Printed Circuit Board Exchange Program and the in house Service Workshop which supported customers and Distributors worldwide. * I was resonsble for the management of three Field Service Engineers, Four in house Workshop Engineers and one Administrator. * I maintained and sold new Service Contracts as well as ensuring existing contracts were renewed. * Resolving any issues with my own team and also with customers. * I would often travel to America and Germany for meetings and training. * I would also produce KPI’s on Service activity and then present them to the senior management team.