Edward Hargrove

Implement proactive company strategies to reduce shrink in the retail stores; ensure Asset Protection activities within the district(s) are consistent with the company's goals and initiatives. Conduct internal investigations and interviews targeting associate theft, fraud and procedural errors of drugs, cash, merchandise or other company assets. Assist business partners in the planning, development and execution of district(s) business plans and profit/loss results. Identify and communicate shrink, risk, compliance, food safety, threats and other business related issues to business partners and work together to develop actions to address issues through active managerial controls. Analyze retail exception tools and programs (EBR, POS Synchronization, Inventory Build, etc.) to identify issues, conduct investigations and make a decision on best course of action to resolve identified issues. Perform store safety, OSHA, cash variance, lottery, hazmat, Anti-Money Laundering (AML), Food Safety & Sanitation, controlled substance, and other audits as directed by company or Divisional Asset Protection Director. Conduct inventory preparation walk-thru and audit inventory process as directed by company and Divisional Asset Protection Director. Investigate reported cases via case management program including policy violations, theft, fraud, diversions, privacy, HIPAA, violence, etc. as well as other leads. Maintain and update all case information within the case management program.

Implements loss prevention objectives, and administers loss prevention programs. Provides assistance and training to the field operations teams to address specific loss prevention issues with an assigned span of control. Drives results by forging strong business relationships and working in a team environment to service internal and external customers.

Responsible for the total, efficient and profitable operations of a CVS Pharmacy Management/ Customer Service: lead others and work effectively with store crews; supervise, assign and direct activities of the store’s crew; effectively communicate information to store crew and supervisors in an open and timely manner. .Merchandising/Presentation: price merchandise; stock shelves; reset departments following POGs adapting them to a particular store; organize and execute the display and signing of weekly, major promotional and seasonal merchandise; organize and execute the display and maintenance of off-shelf merchandise.Human Resources: train, develop and evaluate crew members, supervisors, Assistant Managers. Execute all necessary documentation for HRIS administration: hiring kits, staff enrollment forms, changes of status forms. Recruit, select, hire, train, develop, evaluate and terminate hourly non-exempt employees. Supervise Assistant Manager development as a Store Manager. Conduct performance appraisals for all directly assigned personnel. Recommend wage rate and promotion of hourly non-exempt employees. Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job. Coach and execute counseling discussions with store employees. Develop short and long term staffing strategies. Maintain a work place free from discrimination and harassment. Maintain accurate and up-to-date personnel records at store level. Financial Reporting/Administration: analyze operating reports/documents and make recommendations on how to improve store performance and implement plans; prepare the store for a physical inventory; complete and analyze Business Reviews and develop and execute plans to correct areas needing improvement.