edward baird

systems engineer - mac

About

Mac Systems Engineer at NIH/NHLBI (GRSI)

Country

united states

City

washington

Industry

information technology and services

Skill

os x, customer service, mac, iwork, ios, social media, troubleshooting, ilife, iphone, technical support, management, ipod

Experience

systems administrator

u.s. house of representatives

2014-1 - 2017-7 · 3 yrs 7 mos

systems engineer - mac

medical science & computing (msc)

2017-7 - 2018-2 · 8 mos

Mac Systems Engineer for the National Institute of Health/ National Heart, Blood and Lung Institute, through MSC. (Contract transitioned to GRSI)

systems engineer - mac

grsi

2017-7 - Present · 9 yrs 2 mos

* Mac Systems Engineer for the National Institute of Health/ National Heart, Blood and Lung Institute, through GRSI (Contract transitioned from MSC). * Oversee and improve all aspects of NHLBI’s Mac Architecture. * Design & implement automation policies to reduce System Admin and Help Desk workload. * Manage Mac server infrastructure, monitor uptimes and devise improvements. * Create monthly release packages and as needed break-fix solutions to ensure an up-to-date and secure environment. * Mac Subject Matter Expert and Tier 3 Escalations * Designed and scripted policies to bring NHLBI in alignment with CIS and NIST security standards.

genius

apple

2010-12 - 2014-1 · 3 yrs 2 mos

Certified Mac Software and Hardware Support at Apple's Genius Bar. Began as a Specialist (Sales), transitioned to Family Room Specialist (Mobile Devices & Training) and ended as a Genius (Mac Technical support)

systems administrator

housecall pro

2014-1 - 2017-7 · 3 yrs 7 mos

HouseCall is a leading provider of partnered information technology products and services for U.S. Congress and private businesses. We handle all IT related needs from desktop support and network/systems administration to web and software development.