Eduardo Rocha

IT Service Delivery Manager - Latin America @ bp

About

•17+ years experience in IT, 7 in Lubricants and Oil&Gas segment •Strong infrastructure management experience, including solutions for Data Center/Hosting and Telecommunication. •Customer relationship management on technical and business levels •Founder of Smart Tech Consulting in Brazil (1997) •Strong Staff hiring and management experience •Mentoring and coaching team members •Technical knowledge: Operating Systems (Linux and Windows), Network (voice and data) •Good communication and presentation skills

Country

Brazil

City

Rio de Janeiro

Industry

Information Technology & Services

Skill

Project Management, Change Management, Team Leadership, Networking, WAN, IT Management, Leadership, IT Service Management, Linux, IT Operations, Data Center, Servers, Service Management, Windows Server, Technical Support, Service Delivery, Information Technology, IT Strategy, Incident Management, Telecommunications

Experience

IT Service Delivery Manager - Latin America

2016-1 - Present · 10 yrs 9 mos

Rio de Janeiro

Oversees the delivery of IT services for Latin America. Manage the delivery of infrastructure services to ensure optimal performance in line with agreed service levels supporting the client engagement process. Work as a member of a global customer services team, currently supporting Brazil, Argentina, Mexico, Peru, Colombia, Chile and Venezuela.

Infrastructure Service Manager

2012-7 - 2015-12 · 3 yrs 6 mos

Rio de Janeiro Area, Brazil

Focused on integration and delivery of all infrastructure services including desktop, WAN, LAN, Voice and Hosting. Build an strategic relationship with the Service Delivery Managers and IT Managers on each segment/site. Act as a single Point of Contact and Single Point of Accountability for IT infrastructure services in BP Brazil for Rio de Janeiro - Upstream (BP Energy) and Downstream (Castrol)

Hosting Site Coordinator - Latin America

2011-4 - 2012-7 · 1 yr 4 mos

Datacenter and Telecom management. The main role is keep the infrastructure running to support the business operations in Brazil, including BP E&P (Exploration & Production), Castrol (Lubricants), AirBP (Aviation Fuel) and BP Biofuels (Alternative Energy).

Desktop Delivery Support Leader

2008-8 - 2011-3 · 2 yrs 8 mos

Local support team coordination for the desktop support services. Working as contractor for IBM supporting one of their clients (BP) in Brazil.

IT Manager

Smart Tech Consulting

1999 - 2011-3 · 12 yrs

Rio de Janeiro Area, Brazil

Working as a Consultant for Infrastructure projects including Data/Voice networks. Owner of an IT Company delivering projects over the country.

IT Sr Support Analyst

ACOL Consultoria e Sistemas

1995 - 1999 · 4 yrs

Working as Support Analyst for SCO Unix and Linux servers. Working as a technical consultant for Infrastructure projects regarding networks and servers.