Eduardo Weindler

Leads a team of IT professionals across the Americas region in Digital Solutions area within GBS (Global Business Services), focused on operational excellence and supporting critical regional and enterprise technology applications. - Directly manages team resources and personnel actions, including hiring, onboarding, performance evaluations, promotions, and professional development through mentorship, coaching, and structured feedback. - Manages and optimizes technology solutions in Robotic Process Automation (RPA), Data Analytics, and Low-Code platforms to ensure high service availability, IT compliance, and operational efficiency. - Oversees system maintenance, incident resolution, service requests, and service lifecycle management, ensuring continuous improvements and adherence to KPIs and SLAs. - Provides technical guidance and expert support in IT operations, including RPA platforms (e.g., Blue Prism, UiPath), data analytics tools (e.g., Power BI, Snowflake, AWS), and IT service delivery methodologies such as ITIL. - Drives innovation by introducing process optimizations and automation initiatives to improve efficiency and enhance operational performance. - Collaborates with stakeholders to align team activities with regional goals, ensuring transparency, communication, and expectation management. - Monitors and analyzes team performance, implementing corrective actions and driving best practices to achieve service quality and operational excellence. - Fosters a growth-oriented environment by supporting skill enhancement and technical expertise development within the team. - Champions initiatives to streamline processes and deliver innovative digital solutions aligned with Siemens Global Business Services strategy.

- Solution Implementation and Optimization: Maintain and optimize digital solutions implemented by the GBS AM DS team for internal and external customers. Act as the main interface between GBS AM DS and customers for live processes, ensuring high automation rates, service availability, quality, and cost optimization. Lead the implementation of service lifecycle updates, operational standards, and customer demand for digital solutions. - Driving Innovation and Process Efficiency: Drive innovation and evaluate new tools and applications (e.g., RPA, Data Analytics, AI) in alignment with the GBS DS strategy. Collaborate with the delivery framework across regions, functions, and hubs, and continuously improve implemented digital solutions by analyzing areas for improvement and working with the DS Build team to make necessary updates. - Team Coaching and Best Practices: Coach Process Analysts and Developers during the project lifecycle, manage conflicting priorities and escalations, and oversee the implementation of best practices and controls for delivery. Ensure customer satisfaction through robust support, effective KPI creation, user guidance, and delivery of innovative solutions that align with customer needs.

Working on CES Team (Customer Experience and Support) inside the POD Team (Process Optimization and Digitalization) located in the US Hub. - Customer Experience and Support (CES) is an ongoing service that ensures the maintenance, productivity, and quality of customer's custom digital solution. This service includes operational topics as resolving queries on current solutions, adding value to our customers by developing new features and code updates and escalation on troubleshooting. - Responsible for sustainability of all live applications in the many technologies that we offer (RPA, RDA, Chatbots, Power Query, OBI, Mendix, Advanced Analytics) - Proactive approach when troubleshooting and continuous improvement on live solutions. Regular review of the digital solution in line with best practice recommendations to ensure the solution is providing the desired performance. - Support POD implemented digital solutions, ensuring applications are optimized for a best possible user experience.

Robotic Process Automation - Developer at Blue Prism Software. Certified Developer and Solution Designer by Blue Prism. - Development, test and implementation of process automation solutions and provide technical support. - Provide customer service, aiming to align the customer needs with the company’s Digital Solutions portfolio. - Automated 15k hours/year of operational processes using the tool Blue Prism. - Experience in teaching courses in excel, VBA, SAP Scripting and RPA areas.

Program to accelerate professional growth in areas of leadership, relationship and project management through training and development of a strategic project for the company during the program. Project: Go to Market of an application to manage energetic efficient (E2Go) with “Software as a Service” approach. Project deliverable: - Benchmark - Customer Demands - Pricing - Marketing Strategy - Sales Growth

Development of control tools; Analysis and monitoring of logistics KPIs; Consolidation of management information for distribution centers in the state of São Paulo; Inventory control and conciliation.

Internship in the Institute for Measurement Systems and Sensor Technology in the field of: laser-based measurements techniques, fiber-optic measurement systems, oil and lubrificant monitoring, software development.

Main Responsibilities: - Make the description of the technical proposal, sizing equipment, define the characteristics of the materials involved and required quantities; - Raise costs of own materials, from suppliers and any other cost involved in the project; - Preparing sales price depending on the cash flow provided by the customer, the economic situation, among other influences; - Calculation of price adjustments and recomposition; - Calculation of risks involving the project; - Prepare the presentation of a proposal (technical descriptions, drawings, catalogs, etc.); - Interface between different departments in the company and the customer; - Analysis of public tenders and contracts; - Develop technical documentation, with support from other division, regarding operating manuals, maintenance, manufacturing plans, inspection and testing; - Development and maintenance of price calculations tools - Focus on client need seeking the best solutions for their problem; - Monitor deals on analysis and provide technical / commercial support until the stage of signing the contract; Main Projects Several small and medium projects, including : - Electric equipment’s and services for new mill of CMPC Celulose Riograndense - Rio Grande do Sul - Brazil - “Full Mill Concept” - Pulp & Paper - July/2013 - Electric equipment’s and services for new mill of Suzano Papel e Celulose - Maranhão - Brazil - Pulp & Paper - November/2011

Assignment: logistics, repair and configuration of inkjet and tax printers, repair of projectors and electronic boards.