Eduardo Ruiz

- Developed and implemented critical milestones and KPIs on our company's breakthrough OTIF project, driving improvement from 53% to 93% and materially strengthening fulfillment performance. - Drove $200K reduction in outbound freight spend through data‑driven analysis of shipping lanes, carrier performance, and cost optimization opportunities. - Identified and led recovery $700K in freight cost by analyzing carrier billing discrepancies and partnering with Finance, Logistics and other cross‑functional departments to successfully recover funds back to the business

• Led day to day operations of the Customer Service Department in Tijuana, Mexico, ensuring consistent service delivery and operational efficiency • Established, monitored, and enforced department wide policies, procedures, and performance goals • Successfully transitioned critical workloads and business processes from Vista, CA to Tijuana, MX, including Order Management and VenaFlow data entry operations • Optimized order scanning and archival processes, generating $10K in annual cost savings and enabling the redeployment of one full time associate to higher value work • Significantly reduced data entry error rates, improving order accuracy, customer satisfaction, and downstream operational efficiency

Rain Bird Corp. – Ensambles Hyson S.A. de C.V. • Recruited, trained, coached, and mentored staff; assessed performance and developed talent to support business growth and service excellence • Monitored, enforced, and continuously improved department‑wide policies, procedures, and performance goals • Recovered $3M+ in sales from major key accounts through focused account management and issue resolution • Implemented lean workflow management processes, eliminating over 20 outdated tactical processes and improving operational efficiency • Delivered process improvements that saved 700+ man‑hours, increasing productivity and reducing operational overhead • Successfully transitioned multiple workload and business processes from the Tucson, AZ corporate offices to Tijuana, MX, including Global Service Plans for the Golf Division • Reduced DPPM (Defective Parts Per Million) rates year‑over‑year for three consecutive years, driving optimal order entry accuracy • Implemented new expense approval controls, improving financial oversight and providing senior leadership with greater visibility and governance

Plantronics Inc. – Plamex S.A. de C. V • Recruited, onboarded, and trained new customer service associates to meet operational and quality standards • Managed personnel administration, including scheduling, payroll coordination, vacations, and medical leave tracking • Produced and analyzed operational performance metrics, including Average Handle Time (AHT), After Call Work (ACW), Auxiliary Time, Quality Scores, Average Speed of Answer (ASA), and Service Levels • Resolution of escalated customer service issues, ensuring timely and effective outcomes • Created and maintained a centralized FAQs knowledge base supporting Plantronics Latin America • Led the project to implement end to end technical support operations for Altec Lansing (a division of Plantronics Inc.)

• Import – Export customs clearing for Mexican brokerage firm • Import – Export customs operations consulting, customer service and account management • Logistic handling for custom clearing USA/Mexico • Merchandise inspection - HTS Classification • Developed and implemented policies and procedures on custom operations, resulting in standardized procedures across operating and administrative groups • Quality control and reporting • Pay roll recording