Eduardo Ferrer

Sales Specialist @ Apple

Country

United States

City

Belleville

Industry

Consumer Electronics

Skill

Windows Support, Networking, Ticketing Systems, Office 365, Customer Service, Team Leadership, Sales Management, Fitness Consulting, Problem Solving, Retail Sales, Customer Experience, Team Collaboration, Product Demonstration, Communication, Microsoft Office, Active Directory, VMware, Computer Hardware Troubleshooting, Network Troubleshooting

Experience

Sales Specialist

Apple

2023-10 - Present · 3 yrs

United States

Delivered tailored customer experiences by recommending Apple products and services, demonstrating technical knowledge, and exceeding sales targets in a fast-paced retail environment.

Help Desk Technician

On-Site Technology

2025-8 - Present · 1 yr 2 mos

United States

Provided Tier 1–2 technical support for end users, including troubleshooting hardware, software, and networking issues. Assisted with Active Directory account management, system setups, and ticket resolution in a fast-paced environment. Delivered clear communication and solutions to ensure minimal downtime and strong customer satisfaction.

Personal Training Director

LA Fitness

2019-1 - 2023-8 · 4 yrs 8 mos

United States

Led a team of personal trainers while managing client programs, sales, and fitness operations. Oversaw new member onboarding, created customized training plans, and ensured high-quality service delivery. Balanced leadership, coaching, and sales responsibilities to meet performance goals.

Education

Lincoln Tech

Computer Systems Networking and Telecommunications

2024-9 - 2025-7 · 11 mos

Completed a one-year technical program focused on IT fundamentals, hardware/software troubleshooting, networking, Active Directory, and customer support. Maintained a 3.55 GPA while gaining hands-on experience in system setup, diagnostics, and end-user support.