Eduardo De la Rosa

Customer Success Manager @ Owner.com

About

Specialized in SaaS, CRM, and AI adoption, with a focus on solution architecture, workflow automation, and cross-platform integration. I enable clients and internal teams to maximize product performance through technical support, strategic enablement, and data-driven decision-making. Strong track record collaborating with engineering, product, and customer-facing teams to drive adoption and retention.

Country

Mexico

City

Acapulco

Industry

Information Technology & Services

Skill

Análisis de datos, Implementación de software, Gestión de relaciones empresariales, Analítica, Liderazgo de equipos, Inteligencia artificial, Gestión de cuentas, Resolución de problemas, Aptitudes para hacer presentaciones, trainer, Tecnología de la información, Servicio de asistencia técnica, Diseño web, Redes inalámbricas, Gestión de proyectos, Asistencia técnica, Análisis de mercados, Software, Metodologías ágiles, Satisfacción del cliente

Experience

Customer Success Manager

Owner.com

2025-9 - Present · 1 yr 1 mo

Partner & Enterprise Support Lead

Zoho

2024-1 - 2025-4 · 1 yr 4 mos

Headed Latam Partner and Enterprise support team, leading strategy, execution and service delivery. Delivered AI-focused product demos and business strategy sessions at events and webinars.

Senior Partner & Enterprise Support / Technical Account Manager

Zoho

2022-8 - 2024-1 · 1 yr 6 mos

Held TAM responsibilities for enterprise clients while expanding focus to partner implementation.

Enterprise Support - Technical Account Manager

Zoho

2021-1 - 2022-8 · 1 yr 8 mos

Served as primary technical advisor for Zoho’s largest enterprise account in LATAM. Enabled product adoption and optimization through strategic guidance.

Customer Success - Technical Support Engineer

Zoho

2020-3 - 2020-12 · 10 mos

Provided multichannel support (phone, email, chat) to clients in LATAM and Spain. Specialized in Zoho’s CRM, marketing, support, and analytics & automation tools. Conducted product demos and guided clients through initial setup, configuration, and integration.

IT SD Management Lead

Tata Consultancy Services

2019-1 - 2019-10 · 10 mos

Querétaro y alrededores, México

Led 24/7 service desk operations for a major U.S. retail client, overseeing escalations, SLAs, and team performance.

IT Support Specialist

Tata Consultancy Services

2018-5 - 2018-12 · 8 mos

Querétaro y alrededores, México

Provided technical support for retail operations across three U.S. brands, resolving issues related to POS systems, networks, and corporate user access.