eduard nuculiak

* IT projects management (Document management system deployment, Land use planning and document preparation system deployment, VoIP deployment, Finance accounting system (MS dynamic NAV) deployment, workstations migration, administrative services migration to online services) * Collaborating with business units in software requirements preparations * User education trainings (ITIL, Security, ISO 27000) * VIP users IT Support * Communication and problem solving with different service providers * Participating in administrative services transferring to online services projects * Technical requirements preparation for public procurement procedures * Participating in European Union IT projects for state institutions

* eBay and PayPal separation project: * Provides troubleshooting assistance and ticket resolution * Supports MAC/Windows environment computers with installation of hardware/software and networking components to meet personal computer needs * Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors * Recommends hardware solutions regarding personal computers in assigned areas * Assists with computer studies, projects, and implementation of policies throughout area of assignment * Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems * Provide asset management and tracking of hardware and software

* Coordinating project communication processes and facilities * Supervise contracts and technical requirements * Responsible for project documentation * Projects on Land administration and specific document processes

* Drafting contracts and technical requirements * Quality supervision of the information systems maintenance services * Supervision of information systems creation * IT Help Desk supervision * Providing support, including procedural documentation and relevant reports * Installing and configuring computer hardware operating systems and applications * IS deployment based on Oracle * Formatting of SQL queries * staff consulting

* Desktop Support, Network installation and configuration, Security maintenance, User Support Management, * Responsible for hardware upgrades and purchasing and management * Client management customer support

* Provides troubleshooting assistance * Provide asset management and tracking of hardware and software * Provide local support to all local installed hardware and software and ensure all service level * Monitor installed systems to ensure systems are functioning in accordance with all service level agreements * Perform back-up, recovery and systems monitoring * Coordinate with engineering and other onsite technicians to ensure new software releases, software upgrades, and hardware upgrades are successfully implemented * Document all new, changing, and existing hardware, procedures, and software * Troubleshoot software and hardware to maintain system performance * Report and continuously improve the overall support operation and process through effective logging, notification, escalation, and tracking to resolve all problems, relating to all systems * Assist customers, resolve problems with computer hardware and software * Coordinate and schedule work with other technicians, local airlines, and local IT staff as appropriate