Edrees Wahid

Client Support & Office Coordinator

About

Customer-focused and detail-oriented professional with extensive experience in client support, in-store supervision, and administrative coordination. Skilled at building strong relationships, resolving inquiries efficiently, and delivering exceptional service in fast-paced environments. Proficient in managing client communications, processing transactions, and leveraging technology to enhance customer experiences. Known for problem-solving, multitasking, and maintaining high standards of accuracy and professionalism, committed to creating positive customer interactions and supporting a collaborative, goal-driven team. I’m now seeking a long-term role where I can bring my energy, professionalism, and growth mindset to contribute, learn, and grow—especially in customer service, sales, or business operations.

Country

Canada

City

Pickering

Industry

Publishing

Skill

Exceed Sales Goals, Inventory Management, Customer Service, Reducing Operating Costs, Customer Success, Operational Efficiency, Communication Training, Leadership, Time Management, Helping Clients Succeed, Sales Coordination, Large-scale Projects, Customer Satisfaction, Inventory Accuracy, Customer Loyalty, Food Service Sanitation, Order Fulfillment, Installation Management, Team Building, Team Productivity

Experience

Client Support & Office Coordinator

Choice Office Inc

2022-7 - Present · 4 yrs 3 mos

• Acted as the main point of contact for 40+ clients and team leaders per month, addressing inquiries, resolving issues, and ensuring smooth project communication. • Managed a variety of administrative tasks, including MS Word documentation, email correspondence, and scheduling, to support daily office operations. • Provided proactive support to clients by anticipating needs, answering questions, and resolving issues quickly to ensure a positive experience. • Maintained accurate records and tracked project progress, contributing to a 98% client satisfaction rate and efficient workflow.

Front Staff Supervisor

German Doner Kebab

2021-8 - 2022-7 · 1 yr

Supervised and supported front staff in serving 150+ customers daily, ensuring orders were taken accurately and special requests were fulfilled. • Coached team members on upselling techniques and product knowledge, contributing to a 12% increase in add-on sales. • Oversaw daily cash handling operations of $1,500+ across cash, card, and mobile transactions, ensuring 100% accuracy and balanced registers. • Resolved 95% of escalated customer concerns on the spot while guiding staff in effective service recovery, contributing to improved satisfaction ratings.

In-Store Supervisor

Canadian Tire Corporation

2019-7 - 2021-8 · 2 yrs 2 mos

• Supervised daily store operations and a team of 10+ staff, ensuring excellent customer service and efficient workflow. • Increased customer satisfaction scores by 20% through staff coaching and improved in-store service procedures. • Managed inventory and product displays, reducing stock discrepancies by 15% and ensuring product availability. • Contributed to a 10% increase in monthly sales by engaging customers, upselling, and maintaining a welcoming store environment.

Customer Service Representative

Walmart

2017-9 - 2019-7 · 1 yr 11 mos

Assisted 80+ customers daily with purchases, returns, exchanges, and refunds while ensuring compliance with Walmart policies. • Supported customers at self-checkout kiosks by troubleshooting issues and guiding them through transactions. • Delivered friendly and efficient service by resolving inquiries and concerns to maintain a positive shopping experience. • Maintained an organized checkout and service area, reducing average wait times by 20% during peak hours.