edith fikes

divisional manager

About

A Consultant/Operations/Sales/Account Professional with over 20 years of experience in management of multi-sites in retail operations and account management. A strength in identifying untapped business opportunities, building cultures focused on building workplace cultures focused on service excellence, and driving process optimization delivering growth, competitive advantage and improved customer experience. Developing strong partnerships with clients ensuring their business needs are met, assigning resources, preparing budgets, coordinating and motivating team members.

Country

united states

City

dallas

Industry

security and investigations

Skill

retail, inventory control, loss prevention, inventory management, shrinkage, store management, physical security, asset protection, team building, training, employee training, profit, internal investigations, leadership, p&l, cctv, management, surveillance, organized retail crime, sales, merchandising, interviews, operations management, hiring, customer service, budgets, multi unit, driving results, security, time management, store operations, business to business, account management, business development, sales operations, sales management, strategic planning, security management, security operations, project management, recruiting, microsoft office, microsoft excel, microsoft word, powerpoint, team leadership, client relationship management, operations process improvement, big box, income statement, research

Experience

client account manager

u.s. security associates, inc.

2015-7 - 2018-12 · 3 yrs 6 mos

divisional manager

blackstone security services, inc.

2019-1 - Present · 7 yrs 9 mos

Blackstone Security Services has been in business for over 25 years and based out of Phoenix, AZ. I am developing their presence in the Dallas/Fort Worth market in Security.

field loss prevention manager

staples

2004-5 - 2011-2 · 6 yrs 10 mos

* Provided loss control guidance for 59 stores in 4 districts. * Designed a training program on operational procedures for employees new in position. * Personalized the approach with each Target Store ensuring the most effective program was put in place. * Collaborated with Regional Leadership Team on regular basis and assisted with the growth going into new markets with new store setup and employee training. * Regular review of P & L reports, inventory discrepancies, operational metrics, exception report queries, and recommendations investigation on my findings. * Target Store reduction – 13 stores to 4 stores from 2004 to 2006 * 2007 #1 Region with lowest shrink results in the company * 2008 and 2006 #2 Region with lowest shrink results in the company * 2005 to 2009 overall shrink improvement of 22 bps * Area Loss Prevention Manager of the Year – Staples President’s Club 2008

zone loss prevention manager

michaels stores, inc.

2001-1 - 2002-1 · 1 yr 1 mo

Directed, supported and counseled Zone Vice-President, District Managers and store teams on the development, administration and maintenance of Loss Prevention programs. I worked closely with the Investigation Team and the Zone Staff with a responsibility of 200 stores within 20 states.

manager of loss prevention

maidenform

1999-1 - 2001-1 · 2 yrs 1 mo

* Created and developed the Loss Prevention Department for 89 outlet stores covering United States and Puerto Rico. Analyzed and implemented procedures and programs that was most effective in reducing shrinkage. Coordinated and worked effectively with vendors such as ADT bringing alarm system on-line. Hired and supervised 2 Regional Loss Prevention Managers. * Shrinkage reduction of 5.29% to 2.2% within 2 years of launching loss prevention department * Introduced and executed effective inventory reconciliation in the corporate office * Introduced “Who wants to be a Shrink buster?” Loss Prevention training program into the * stores with the assistance of the Regional Managers and District Managers * Created and rolled-out a loss prevention training manual regarding policy and procedures

owner, sole proprietor

dallas soy candles

2010-1 - 2016-12 · 7 yrs

Create and sell natural soy candles to wholesale customers, retail online and fundraising for non-profit. Design and provide private labeling and customization to fit the needs of my customer. I trained and managed a contract staff up to 8 employees from 2012 to 2013. Currently, I am downsizing my business to a hobby and transitioning into Security Operations Management. Designed website & shopping cart Created Chakra Candle Set that is a best seller on Etsy