edison ly

acting i.t manager

About

Project Implementation Lead at University of Sydney

Country

australia

City

sydney

Industry

higher education

Skill

management, microsoft office, teaching, public speaking, microsoft excel, customer service, microsoft word, higher education, servers, strategic planning, c#

Experience

senior field service technician

university of sydney

2006-9 - 2015-7 · 8 yrs 11 mos

acting i.t manager

the sydney children's hospitals network

2019-4 - Present · 7 yrs 6 mos

senior implementation lead - projects

university of sydney

2015-11 - Present · 10 yrs 11 mos

project technical support lead

university of sydney

2015-7 - 2015-11 · 5 mos

ict field services

university of sydney

2012-2 - 2012-5 · 4 mos

* Provide a point of all escalations * Lead a team of 15 support specialists in providing support and effective consulting to users. * Share knowledge and technical expertise with other support teams * Acting professionally at all times and maintaining the highest level of ethical conduct * Ensure that all member of Desktop Support perform their duties with the limits set by Service Level Agreements * Ensure that all member of Desktop Support perform their duty within the University guidelines and policies. * Assists in allocating technical tasks and projects to Desktop Support staff.