edinamobong okon

* Provide 1st/2nd Line IT Support to customers with view to solving their IT related problems. * Installing and configuring computer hardware operating systems and applications; Diagnosing * and solving hardware/software faults as well as monitoring and maintaining computer systems * and networks * Troubleshooting system and network problems and diagnosing and solving hardware or software * faults * Windows and Linux Server installation and configuration * Access Point and switch configuration. * Tasked with the installation and configuration of Microsoft technologies such as Active Directory, * MS Exchange and Dynamics NAV * Responsible for software installations and hardware troubleshooting and escalating Problems * through the appropriate channel

* Tasked with remote and Desktop Support to Clients and Employees * Member of the team tasked with the implementation of wired/wireless network for clients. * Providing 1st/2nd Line IT Support to customers with view to solving their IT related problems. * Responsible for remote and desk side support to client to help facilitate efficient productivity. * Tasked with developing marketing strategies and maintaining the company’s social media * presence. * Rapidly establishing a good working relationship with customers and other professionals, such as * software developers * Preparing users by designing and conducting training programs; providing references and support * Responsible for Implementing network security using hardware firewalls (mikrotik routers) * Hardware and Software installations.

* Part of the team that is tasked with the maintenance and monitoring of the organizations wired/wireless network. * Responsible for the maintenance of computer hardware infrastructure in the Ministry * Tasked with the upload and backup of Customer information database using MS Navision (ERP) * Educate employees about network security and the use of IT infrastructure. * Escalating problems through the appropriate channel * Network monitoring and security using Mikrotik Routers

* Worked as an IT support staff for the NGO * Maintenance and repairs of NGO IT Equipment * Computer Instructor at the Foundations’ school (Royal Pearls Pri. &Nurs. School and Royal Pearls Academy) * Co-worked with NAPTIP Uyo on implementing the awareness campaign as part of NGO Duties. * Secretarial Duties

* Manage the MD/CEOs official and social diary and appointments * Take minutes at meetings in which MD/CEO is involved. * Draft and dispatch correspondence as may be directed by the MD/CEO * Drafting of speeches and power point presentations for the MD/CEO * Maintain a comprehensive hard copy and digital filing system * Collect and open all hard copy mail addressed to the MD/CEO and respond as directed. * Provide assistant to the MD/CEO with the technical information that help inform business strategy * for the organization * Collating and interpreting data and producing informed academic type paper and or reports * Assist, technically, the employees of the organization where there is shortage of skilled resources * Member of the technical team tasked with embarking on technical projects the organization is * contracted to carry out.

Activities and Societies: International Student Association, School Soccer Team, International Student Soccer Team, Ghanaian Engineering Student Association (GESA), National Society of Black Engineers (KNUST chapter)

Activities and Societies: British Computer Society - University of Bedfordshire Chapter