Sabastine G. Undie

Key Responsibilities & Contributions: •Analyzing operational and customer data to improve platform performance and user experience for traders. •Supporting business decision-making through dashboards, forecasting models, and performance tracking. •Working closely with product, marketing, and compliance teams to optimize workflows and drive operational efficiency. •Identifying trends in user activity to support strategic planning and product enhancements. •Supporting reporting needs for management and contributing to data-driven business growth initiatives.

• Developed detailed project plans, timelines, and budgets to align with foundation goals. • Led project teams, assigned tasks, and resolved conflicts to ensure effective communication. • Engaged with stakeholders to gather input, address concerns, and meet their needs.

Thriving in transforming raw data into strategic insights that drive business performance and operational efficiency. My responsibilities span across data collection, cleaning, visualization, and reporting, supporting leadership decisions with actionable intelligence. I collaborate closely with cross-functional teams in business development, logistics, and project management to identify data trends, improve reporting accuracy, and implement data-driven solutions that enhance productivity and profitability. Key Focus Areas: • Data analysis, interpretation, and visualization using Excel, Power BI, and SQL • Process automation and performance tracking across business units • Developing dashboards and KPIs for real-time business monitoring Supporting data governance and integrity initiatives • Providing insights to guide strategic growth and investment decisions This role allows me to blend my background in Business Analysis and Technology with a strong commitment to data-driven innovation, helping UFAM Holdings make smarter, faster, and more impactful business decisions.

• Diagnosis and resolve technical problems for users. • Monitor system performance and optimize operations. • Conduct regular security assessments and risk management. • Work with other teams to integrate IT solutions. • Plan and execute IT projects • Train employees on new software and technologies • Maintain compliance with industry regulations and organizational policies.

• Generate leads and convert them into paying clients, contributing to a significant revenue growth for UFAM Holdings Nigeria Limited. • Collaborate closely with internal teams to ensure client satisfaction and retention, fostering strong relationships within the organization. • Manage and supervise the business development team, providing guidance and coaching to help them exceed targets.

Develop and execute the restaurant's strategic plan, aligning with company goals. Set the overall vision, mission, and values for the restaurant. Foster a positive and high-performing work environment. Build and maintain strong relationships with key stakeholders.

Content Development and Implementation

Content Strategist and Developer

Business Strategy Development and Implementation

Developed and implemented business strategies that fostered growth and revenue increase. Compiled customer feedback for cross-functional departments to improve product or service features. Directed 34 enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.

Prepared documentation, reports and logs to identify and manage sales metrics and support process-driven activities. Revised department schedules to maximize coverage during peak hours. Developed and established new relationships to drive company growth. Oversaw key customer relationships to close strategic opportunities. Monitored KPIs to assess customer engagement.