edgar mirzoyan

Responsible for all the customer service, handling money, customer transactions, and balancing my cash drawer day in and day out.

Universal Banker, engages in sales and service activities in in-store branch locations. The Universal Banker opens accounts, handles teller transactions, sells/cross-sells bank products and services, and resolves customer service issues. Refers customers to other areas of U.S. Bank as appropriate. The successful Universal Banker converts service opportunities into sales events. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.

Providing superior service to both existing and new customers. Meeting sales and service goals on a quarterly basis. Making outbound calls for cross selling, service, as well as opportunities for new customer acquisition. Focus primarily on business products, as well as look for all opportunities including consumer products. Going off site to meet small business owners as well as introduce myself as the local business specialist.

Small Business Specialists (SBS) are primarily responsible for providing business and consumer financial products and services to small business and consumer customers. Manage the portfolio of banking center small business customers. Identify and address cross-sell opportunities. Ensure appropriate levels of service are received by customers. Serve as resident expert for Small Business products, services and strategies in a banking center. Develop and retain Small Business customer relationships. Perform tasks such as opening deposit accounts, taking loan applications, handling customer service requests, etc. Support other sales associates as needed.

Responsible for high volume of incoming calls and transactions over the phone for all Bank of America customers. Completed vigorous and professional sales training facilitated by Achieve Global. Act as OJT Sales Coach/ Trainer for new associates coming out of sales training. Serve as back up for supervisors on escalation calls, along with conducting team meetings and huddles. Skilled to handle and assist in Dealer Financial Service calls. Loan Processing, assistance to underwriting, and foreclosure servicing.