Éder Furtado Soares

Leader of the Dell Research, Development and Innovation Center in Fortaleza (LEAD) responsible for managing the unit's portfolio of innovation projects, managing a team of approximately 100 people, articulating and managing partnerships with Institutes and Universities, managing the branch of Strengthening and maintaining compliance of projects executed with resources from the IT Law. Main goals and objectives achieved: Idealization and implementation of the Dell Research, Development and Innovation Center in Fortaleza (LEAD), mapping of institutes and universities with technical and management capacity to execute innovation projects making use of the benefits of the IT Law, negotiation with partners for the reduction and equalization of (administrative) fees for the management of agreed projects, management of 120+ innovation projects, training of 75,000+ people through national professional qualification projects, winning 10+ awards (6 international ) related to the results of managed projects, registration of 2 patents, publication of several scientific articles, management of a large multidisciplinary, diverse and inclusive team and articulation and management of projects with Municipal, State and Federal governments to train people with disabilities and/or in a situation of social vulnerability.

Ibyte Service Supervisor responsible for defining and managing the warranty service process throughout Brazil, for products marketed and manufactured by Ibyte, as well as managing the portfolio of information technology services offered by Ibyte. Main goals and objectives achieved: Definition and implementation of a new process of care in the area of services which mainly led to the rise in customer satisfaction through quality technical service and within the agreed time (SLA), reduction of the rework rate of customers laboratories and raising company revenues.

Business Manager responsible for managing the information and communication technology solutions sales team, maintaining the quality management system compliance in the Business Sector, validating specifications and pricing of prospective projects, negotiating with customers, partners and suppliers, as well as elaborating and planning new projects following the best market practices (PMBOK, ITIL, RUP, ISO 20000 etc.). Main goals and objectives achieved: Effective monitoring of the routine of the sales team, ensuring coverage of the entire customer portfolio of the company, increasing the number of prospects and agreement, maintaining compliance of the Business Sector in accordance with the quality management system and ensuring the correct planning and transfer to the implementation team of the new projects.

Project Analyst responsible for project management of maintenance, sale, warranty, computer equipment leasing and service providers. Main goals and objectives achieved: Reduction of fines to 0 (zero), in a project where the index was very high, through the redesign of the procedure and customer service flows, as well as through the implementation of incident management, thus ensuring the closure of requests for services within the contracted service level agreement (SLA).

Support Analyst and Software Approver. Main goals and objectives achieved: Implementation and training in the company's main client of an electronic ticketing solution.

Computer Trainee working in the Help Desk supporting the Bank's internal clients.

Computer Trainee working on digital inclusion project in rural settlements using operating system and free software.

Windows and Linux Network Administrator

Computer Trainee working in the teaching labs of the College, providing support for machines and software.