Eden Lee

-Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers -Own customer rollout, lifecycle management, renewal and expansion for your book of business -Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform -Proactively build and project-manage intervention plans for at-risk customers -Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap -Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs

Onboard, train, and manage portfolio of 50+ strategic Property Management Companies (PMCs), with 30% being represented in the National Multi-Family Housing Council (NMHC) Top 50 Management Companies.

Planned, managed, and executed virtual and in-person partner events for distinguished university & industry partner leadership. Served as individual project owner of signature event, edX Global Forum. -Collaborated with digital event platform providers, partner hosts, and content and production teams to track and deliver high-quality, engaging events. -Surpassed aggressive attendance goal for edX Global Forum by 4.25%. -Worked with Marketing and others to develop event themes, designs, and messages that embody clear, cohesive, and brand-aligned events. -Developed event surveys and analyzed post-event analytics; used learnings to continuously improve partner engagement by determining demand for programs and agendas.

Managed daily course operations for portfolio of ~32 distinctive university & industry partners. Drove dozens of key projects to ensure content availability and support platform and course development and training. -Supported team of 6 to exceed catalog availability levels by 9.41%. -Drove Content Availability initiative to secure long-term content commitments from external decision makers for 400+ courses and programs; developed tracking, defined best practices, and created customized solutions for securing content from 100 unique partners. -Audited new courses weekly to ensure adherence of best practices in program management and course design by using course development checklist and ad hoc reporting. -Created documentation & process for common course problem areas, and developed custom solutions through support, training, engineering solutions and third-party tools. -Transitioned from serving as collaborator to assuming full responsibility for managing content availability of 800+ courses and programs. -Developed & Lead Trainer for “Announcing & Running Your Course” partner training session; supported full training for new partner contacts with Learning Design Team.

Strategic scheduling of between 1-5 multi-day training seminars each week, including all room reservations, banquet and catering orders, travel arrangements, materials management, AV production logistics, invoicing and billing. Conduct site evaluation for Executive Dinner series, providing recommendations and insight for suitable locations for a dinner for C-level Information Security fields. Catalog financial data to track spending across venues and cities to be used for future planning to increase possible revenue to the Institute. Act as support to our 'talent,' our instructors, respond to any inquiries or concerns. Act as a liaison between the instructor and the Institute, to ensure we provide the highest level of training to our attendees, showcasing the stellar product we provide to our participants.

Assist in all elements of event production; from scheduling, creating diagrams and signage, catering coordination and billing . Solely responsible for over thirty multi-day conferences, full-day weddings, political forums and many other general University events.

Strategic communication with national fraternal leaders and community partners. Redesigned and proposed bylaws to better target growth goals. The proposal saw a doubling in hours of service, the single highest year of fundraising and an all-time-high average GPA for the organization. Piloted "Theta Thanksgiving" which sought out local producers to offer a community potluck to support the Guardian ad Litem program, serving over 200 locally sourced and home-made meals in a single evening.

Translated state and federal risk management best practices into a practical plan, developed and communicated risk management plans for all public and private events. Enforced best practices, tracking progress and reporting to national headquarters. Facilitated individual and interpersonal counseling for member development.

Public Communication student in the Community Development & Applied Economics program in the College of Agriculture & Life Science