eddie klen

product owner | mobile network leadership | customer experience and investment

About

Eddie Klen brings wealth of experience within Telecommunication industry having successfully accomplished many strategic projects. Areas of excellence: Leading high performing teams, Developing and operationalising investment frameworks, Driving actionable database modelling and business insights, Solving business problems with focus on Customer experience while ensuring profitable results for the company.

Country

australia

City

sydney

Industry

telecommunications

Skill

account management, analysis, business analysis, business case, business process improvement, customer experience, managed services, management, mobile devices, product management, project delivery, project management, stakeholder management, strategy, telco, telecommunications, vendor management, wireless

Experience

product owner | mobile network leadership | customer experience and investment

telstra

2019-6 - Present · 7 yrs 4 mos

network customer experience strategy and planning manager, insights

optus

2016-7 - 2017-6 · 1 yr

* Accountable for 3 agile scrums * Network scrum driving mobile and fixed product Customer Experience * Household scrum driving Household growth strategy and insights * Loyalty & Perks scrum focusing on campaign effectiveness and efficiencies

network ce strategy and planning manager, customer experience

optus

2013-1 - 2016-6 · 3 yrs 6 mos

* Responsible for Mobile Network customer experience framework (managing research to find out what matters most to mobile customers in order to prioritise Mobile Network roll-out with customers and commercial objectives in mind) * Managed State workshops across Australia to drive confidence in mobile and fixed networks * Drive actionable insights and recommendations

customer insights manager, insights

optus

2012-5 - 2012-12 · 8 mos

* Accountable for development of fixed customer value management * Managing fixed business analytics * Responsible for delivery of actionable insights and recommendations

channel efficiency manager, sales commercial

optus

2009-4 - 2012-4 · 3 yrs 1 mo

* Managing Franchisee profitability for yes Optus brand * Responsible for Optus Consumer commissions month-end expenditure and reporting * Accountable for preparation of External commissions Annual Operation Plan * Ensuring commission expense for new products is set to maximise sales * Providing guidance and participating in commercial negotiations as well as structuring effective commercial contracts