Eddie Porter

In my previous role as an HRIS Analyst, I supported and optimized core Workday modules including HCM, Benefits, Payroll, Time Tracking, Absence, and Integrations. I served as a key liaison between HR and IS, translating business needs into technical solutions. Key responsibilities included: -Troubleshooting system issues and managing helpdesk tickets -Overseeing benefits integrations (403b/457), eligibility, and PTO adjustments -Creating cost centers/divisions and maintaining job profile data -Supporting projects like Open Enrollment, BP changes, and new system builds -Conducting audits, managing rehire/service dates, delegations, and remote work agreements -Developing manager training and leading testing for Workday releases -Delivering ad hoc reporting for compliance, grants, and workforce planning

-Supported implementation and testing of HRIS platforms, including Workday and UKG (Kronos) -Administered retirement plans, including enrollment, deferral changes, compliance testing, audits, and corrections; served as Fiduciary Committee Secretary -Ensured accuracy of data interfaces between HRIS, ATS, and third-party vendors -Managed employee benefits and compensation programs, including COBRA administration and employee perks -Delivered new hire benefits presentations and promoted benefit utilization -Consulted with managers on system processes and functionality -Developed user guides and trained HR staff on system use -Supported compensation programs, including sign-on and retention bonuses -Coordinated annual Open Enrollment, ensuring clear communication and education for employees

-Delivered an exceptional customer service experience by facilitating a welcoming and seamless onboarding experience for new hires and transfers. -Served as the primary contact for new hire orientation and manages all aspects of the early onboarding process, including ensuring the accurate completion of all new hire paperwork, health screening, and other documentation. -Worked with service vendors (such as health screening/drug screening vendors) to troubleshoot and resolve any issues which may arise during onboarding. -Responsible for the coordination and processing of all ongoing new employee orientations. -Conducted pre-employment verifications to include background checks like ICHAT, OIG, Fingerprints, LEIN and Recipient Rights check, and all other pre-employment screening. -Responsible for setting up the new hires in the HRIS and other systems. -Maintained the accuracy and comprehensiveness of the new employee personnel files, I-9’s and other confidential files.

-Assisted Agency Partners with HR related questions, issues, and approved change of status forms. -Worked closely with HR Business Partners; only escalating higher level matters when necessary to help resolve the Agency’s or associate’s needs. -Completed verifications of employment, answered employee questions via phone, email, or in-person. -Processed and accurately entered personnel records into the HRIS. -Ability to review company Employment Agreements specific to to each agency. -Maintained complete confidentiality of all HR and company related information. -Processed terminations in the system and provided state required termination paperwork to include timely communication of COBRA notices. -Used excellent communication, customer service, and negotiating skills to provide associates with consistent and timely responses regarding HR questions or issues. -Researched and resolved moderately complex to difficult issues with minimal guidance from HR leadership.

-Served as initial point of contact for all associates to answer employee relations, benefit, compensation, leave of absence, payroll, and HR policy and procedure related questions. -Familiar with Oracle, (Manager Self-Service and Employee Self-Service) and responding to questions and troubleshoot issues in a timely manner. -Educated associates on company practices and tools to encourage associates to resolve future questions on their own, enabling reduction in call volume to support more complex issues. -Multiple duties included answering phone calls, emails, managing HelpDesk tickets and conducting general HR administration functions.

-Researched and reconciled accounts receivable using SAP accounting software. -Gathered and provided reports to clients or customers when requested. -Made necessary adjustments to settle customer disputes. -Communicated regularly with management to advise of any issues or opportunities. -Utilized specific codes to track deductions and customer disputes. -Advised sales team of account concerns to reduce number of deductions and collect past due accounts.

-High-volume call center averaging 75+ calls a day. -Performed activities that related to scheduling patient appointments; verified demographics and insurance information to schedule appointments for correct patient. -Screened for emergency calls and communicated with nurse staff when necessary. -Assured quality patient care by promoting effective communication and teamwork throughout the Organization while maintaining complete and accurate medical records. -Contacted physician or office staff when clarification was needed on type of patient appointment. -Ensured patient safety and confidentiality by authenticating patient identity through all essential functions.

-Assisted Specialists throughout the Evidence-Based Selection Process -Supported and helped develop TRUE Career Coaching -Assisted with Career Exploration presentations -Scheduled Engagement Calls and Phone Interviews -Managed candidates in TRUE Applicant Tracker and Position Manager -Interviewed potential future interns -Represented Mercy Health Saint Mary's at Career Fairs -Proctored Prophecy testing for Nurse Intern, RN, and LPN Candidates

Barista, Cashier, Deli, & Catering.

Emphasis in Community Heath and Public Personnel Management.