Eddie Leung

Eddie Leung

Head of Operational Management, CAO @ Hang Seng Bank

About

Seasoned business management & operations leader focused on customer centricity, operational excellence, enterprise‑wide efficiency and strong risk governance. Overseeing critical administrative functions, MI, capacity & budget planning for COO Office, and managing cross‑functional initiatives that strengthen controls, uplift service quality, and enhance organizational resilience. Proven experience in leading major process re‑engineering efforts, building new governance structures from the ground up, and delivering company‑wide risk mitigation programs with measurable results. My approach blends structured execution with an open, improvement‑driven mindset, enabling me to navigate complexity, align diverse stakeholders, and deliver outcomes that matter.

Country

-

City

Hong Kong SAR

Industry

Banking

Skill

Strategic Planning for Growth, Business Management, Project Management, Business Analysis, Analysis, PMP, Solution Architecture, Requirements Gathering, Production Managment, Data Analysis, Banking, Business Process Improvement, Process Improvement Projects

Experience

Hang Seng Bank

Head of Operational Management, CAO

Hang Seng Bank

LinkedIn
2020-9 - Present · 6 yrs 1 mo
Hang Seng Bank

Chief Operating Officer, IT

Hang Seng Bank

LinkedIn
2019-8 - 2020-9 · 1 yr 2 mos
Hang Seng Bank

Chief Administration Officer, Operations

Hang Seng Bank

LinkedIn
2017-10 - 2019-8 · 1 yr 11 mos

Hong Kong

Hang Seng Bank

Wealth Services Manager

Hang Seng Bank

LinkedIn
2015-4 - 2017-10 · 2 yrs 7 mos

Hong Kong

Hang Seng Bank

Production Management Manager

Hang Seng Bank

LinkedIn
2013-8 - 2015-3 · 1 yr 8 mos

- Delivery of Management Information & Finance Reporting to Senior Management - Project Manager & Analyst Roles on Operations Efficiency & Migration Initiatives - Lead & Liaison with regional & local counterparts on global / regional strategy projects

JPMorgan Chase

Associate

JPMorgan Chase

2010-10 - 2013-8 · 2 yrs 11 mos

- Project Manager and Business Analyst in Asia Regional Operations. Manage various business process improvement, re-engineering and efficiency projects for Asia Pacific countries - Operations SME to provide deep-diving analysis and assessment from business operations for projects

FDS Solutions Limited

Consulting Manager

FDS Solutions Limited

2001-7 - 2010-9 · 9 yrs 3 mos

- Project Manager and Solution Architect in various IT projects for Banks and Government - System Consultant in feasibility studies and implementation of business process workflow systems - Solutions Architect of Project Management and Workflow System (“ClientSphere”) for The Hong Kong and Shanghai Banking Corporation over 16 countries (about 2000 users)

Education

The University of Hong Kong

The University of Hong Kong

LinkedIn

Electrical, Electronics and Communications Engineering

2001 - 2004 · 3 yrs
The University of Hong Kong

The University of Hong Kong

LinkedIn

Electrical and Electronics Engineering

1998 - 2001 · 3 yrs

Eddie Leung's Contact Information

Email

******@***.com

Phone

(**) *** ****

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