Sebastien Ciejka

• Implement a development strategy for Amazon in the United States, adapting products and marketing messages. • Manage a portfolio of e-commerce accounts and develop strong relationships based on trust and collaboration. • Optimize product pages to improve visibility and conversion rate (SEO, titles, images, descriptions). • Monitor and adjust advertising campaigns to maximize sales while respecting budgets. • Analyze account performance (KPIs, ROI, etc.) and provide data-based recommendations to maximize results.

• Develop sales & optimize websites margin • Build and present Key Performance Indicators (KPIs) related to B2C site sales by consolidating data from various platforms. Analyze KPIs such as conversion rate, clicks, traffic from different channels (organic, paid, social, etc.), subscription and unsubscribe rates, loyalty rates, etc. • Develop digital advertising strategies with the aim of optimizing Return on Advertising Spend (ROAS) and long-term growth. • Collaborate with the webmaster and ensure the smooth operation of various websites. Follow up with various teams regarding the integration of services on the websites. • Implement promotional strategies for the websites. • Develop transactional and post-purchase email strategies for customers who purchase on the South Shore website with the goal of increasing conversions and encouraging reviews.

• Implement the business plans of our active clients and ensure their updates; • Make sales analysis reports and retail prices; • Select items to submit to customers, make submissions and validate that the items displayed are still active; • Putting our items online on our customers' websites and validating their compliance; • Analyze the visibility campaigns implemented on client sites; • Review the promotional strategies of customer accounts, notify them of discounts during liquidation and follow up; •Act as a company ambassador and meet with clients, whether virtually or in person, to negotiate certain aspects of their account, reach agreements and develop relationships that are beneficial for both parties.

• Understand the overall eCommerce business model, focusing on the point of order submission through fulfillment and post purchase operations • Understand the customer order management system and other key operations technologies and procedures • Monitor fulfillment on a daily basis, establishing performance levels to meet business needs, identifying opportunities, missed objectives, issues and striving for continuous improvement • Recommend and implement initiatives, technological or procedural, to improve productivity, deliver new features, or enable growth • Support key business objectives, escalating issues as needed, including with our Supply Chain, IT and Store Operations teams • Understand order management data sources, ensure data quality, extract and manipulate data values • Prepare reports, key metrics, analyses, etc that focus operational partners on required performance and critical activities • Prepare presentations, documentation, training material etc. and occasionally present or assist in presenting material to operational partners and leadership teams • Stay current on industry best-practices and the competitive landscape, suggesting opportunities with supportive business cases as needed • Collaborate and at times lead project initiatives to improve the operations model, including business development, implementation, and monitoring to achieve intended results • Practice open communication and collaboration throughout the organization, with the aim of mutual success

• Maintain/Improve productivity and deliver new growth initiatives, • Monitor fulfillment on a daily basis & investigate operations • Support key business objectives, tracking performance, service compliance and success criteria escalate issues as needed • Practice open communication and collaboration throughout the organization. • Define tasks and document processes/timelines for various programs • Track the goals, processes and metrics for initiatives to ensure proper delivery and objective attainment, recommending adjustments as needed • Prepare presentations, reports, studies, documentation, etc. (for approval or post-analysis), and occasionally present or assist in presenting material

• Establish a relationship with customers to create a positive image and increase the visibility of the brand. • Manage customer traffic around the demonstration zone & spark enthusiasm around the event. • Manage inventory. • Responsible for merchandising. • Offer samples to customers to promote product purchases.

• Approach customers & offer impeccable customer service. • Responsible for housekeeping of the store. • Manage Inventory. • Responsible for merchandising.

• Responsible for housekeeping of inflatable games • Responsible for installation of inflatable games • Customer management • Inventory management • Ensure the departure in time of the rentals

I had the opportunity to follow judge Diane Quenneville in summer 2013 to analyze law practice in Canada.

• Responsible for different kiosks of games of skills • Animating and approaching potential customers • Training new employees • Presentation of game of skills rules • Inventory management

• Preparation and handling of orders in the charcuterie department • Responsible for the proper identification of deliverables • Maintenance of the production sites • Quality control of products leaving the production line