Emily Ostroff

Within my role, I work with associate directors and directors to develop content programs that deliver clients’ goals and objectives, including: responding to client requests for proposals, providing idea generation, recommending appropriate partners and outlets, securing client approval, negotiating deals, and formulating appropriate budgets and timelines. I also work with clients to understand all phases of their marketing objectives to put together media recommendations that deliver against those objectives, also acting as primary point of contact for client requests, including but not limited to timeline creation, audience research details, reach and frequency requests and billing and invoicing questions. I train and manage associates and senior associates through day-to-day operation of all media activity, evaluating their performance and providing guidance to foster growth and strategic thinking. I have strong working relationships with partners and creative agencies, delivering seamless communications processes.

My role as a senior sales associate has allowed me to take part in multiple facets of Anthropologie. I continue to work with the visual team, giving assistance and feedback on projects when needed. My growing knowledge of products also helps when I am asked to be on the sales floor with the customer. Knowing back of house organization is vital for when I am used in the stockroom to open shipment and prepare products for the sales floor.

I use Home Office inspiration and direction to create original artwork and displays that meet the needs of both our unique store and customer. I am able to contribute my own artistic ability and knowledge into the execution of all visual projects. By utilizing a variety of materials, both new and recycled, I inspire fresh ideas for changing concepts. Collaboration with the visual manager is important for me to ensure a balance of display and product on the sales floor. This position has given me experience with power tools, different paints, stains, and dyes, as well as fabrics and sewing techniques.

I assist the display coordinator in the development of original store and window displays. These displays are built by hand and used to create a warm and engaging environment for the customer. I am becoming more familiar with the use of power tools and learning about the manipulation of different mediums to create a specific look relative to the display. I assist in the placement of product on the sales floor to produce excellent experience for customers who come to shop. I maintain store standards by analyzing sales data to determine what classes of clothing are selling the most and which should be pulled from the sales floor. I take initiative to replace sold down product with different product that still satisfies the needs of the visual concept.

As a sales associate, I ensure the highest customer care by communicating and building relationships with individual customers. I am able to balance that customer service with tasking around the sales floor. Tasks include folding and tidying clothing, keeping the cash register clean and organized, and returning product from the fitting room to its place on the sales floor. I have cash register experience, which includes product purchases, returns, and price adjustments. I also practiced proper phone etiquette by taking customer calls about finding product, taking payment information, and sending product from the store. As a sales associate, I am familiar with the stock room and proper procedures for processing shipment and back-stocking product.

I design and create acrylic monogram necklaces and other acrylic product lines using a laser engraver. I photograph all product lines for the company's merchandise catalog and social media pages. I was also consulted in the layout of the company's first catalog. I individually manage the company’s Instagram, Pinterest, Twitter, and Facebook accounts. This includes posting images of new products, providing wholesale customers dates and locations of wholesale trade shows, and responding to customer questions and concerns. Each new season I am consulted in the creating and developing of new products. I also acted as a sales representative for the product at wholesale and retail trade shows such as: The New York Gift Show, Accessories the Show, and the Houston Nutcracker Market.

I keep up to date on product knowledge in order to create the best customer service. I am able to balance that customer service with tasking and suggest products based on customers’ needs. I provide customers calling over the phone with current sales information and return policies. I follow company direction to place new product and marketing as well as move tables to give new feeling to the store. I assemble window displays based on company guidelines. I organize all product and marketing in the stockroom.