EMAD AHMED

Project: Cloud-based fintech platform serving 16M+ users across Asia ● Operate and scale enterprise OpenShift/Kubernetes platforms for mission-critical banking workloads, achieving 99.95% availability and 30% faster recovery times through platform hardening, upgrades, and automation. ● Manage Kafka and Redis enterprise clusters and implement centralized observability (ELK, Prometheus, Grafana, AppDynamics), reducing incident diagnosis time by 50% and improving system throughput by 25%. Technologies: OpenShift, Kubernetes, AWS, Kafka, Redis, Helm, CI/CD, Linux, VAULT, Cert manager, Argo-CD, Prometheus, Grafana, ELK, AppDynamics

Project: Confidential – Fortune 500 e-commerce & logistics platform ● Led Kubernetes production deployments and CI/CD automation using Jenkins and Git-based workflows, reducing release cycles by 35% and deployment failures by 40%. ● Automated infrastructure with Terraform and implemented enterprise monitoring (Kibana, AppDynamics, Nagios), ensuring 99.9% uptime during peak retail operations. Technologies: Kubernetes, Jenkins, GitHub, Terraform, Ansible, Linux, CI/CD, Kibana, AppDynamics, Nagios

Project: MTN Ghana – Telecom platform supporting 30.5M+ end users ● Built and operated Linux-based production environments and on-prem Kubernetes clusters with Helm and automation (Ansible, Bash), achieving 99.8% system availability. ● Implemented database clustering (MySQL/MariaDB) and monitoring stacks (ELK, Prometheus, Grafana), reducing MTTR by 40% and improving platform resilience. ● Automated Ceph storage integration with Kubernetes, achieving ~20–30% performance gains and ~25% better storage utilization through optimized Storage Classes to improve performance, scalability, and storage efficiency for diverse workloads. ● Automated NFS-based storage provisioning in Kubernetes using Storage Classes to support shared, RWX workloads such as CI/CD pipelines, application assets, and non-latency-critical services. ● Integrated Kasten K10 for Kubernetes backup and recovery, enabling automated, policy-driven protection of stateful workloads and configurations. Technologies: Kubernetes, Ansible, Bash, Linux, AWS EKS, Terraform, MySQL, Jenkins, GITLAB, ELK, Prometheus, Grafana

Project: Virtualized Enterprise Infrastructure Services ● Managed VMware ESXi infrastructure supporting 200+ virtual machines, including provisioning, storage integration, and performance optimization. ● Improved infrastructure stability by 30% through monitoring automation, backup strategies, and Linux-based service administration. Technologies: VMware ESXi, Linux, Windows Server, Nginx, Apache, iSCSI

Network Support (switching & routing, enterprise wireless network at National University of Science & Technology) Heterogeneous Network over 300+ Layer 3 Switches, Core Switch, DMZ troubleshooting, and maintenance. Responsibilities: i) L2 & L3 Switches Configuration Cisco,3550, 3560,3750,2960, 3Com, HP-5400,2920,Juniper EX4500 series,Huawei s7700 ,Foundry FastIron 1500,FortiGate UTM,Juniper ISG 1000,Check Point UTM. ii) Routing Protocol Such as OSPF,ISIS,BGP,MPLS, VRF, PBR, Multicasting,L3-VPN iii) Implementation of QoS, MQC, HSRP,VRRP, GLBP,NHRP site_2_site VPN,DMVPN, SSL VPN, WLC 5508 ,4404,ASA,Kemp Load Balancer.F5 LB. iv) Cisco ISE NAC integration with Cisco WLC Supporting thousands of user. v) Windows Server 2012 ADDS(Active Directory Domain Services) vi) Provide telephone support related to network connectivity. vii) Wireless Survey for deployment of QOS, F2F technical feedback for making active ICT viii) Configure and design solution for virtualization and physical network inter interoperability. ix) PAT audit testing for deployed Network. x) NMS monitoring, Packet Capture analysis. xi) IPv4 address planning for new deployment. xii) IPv6 deployment for testing over IPv4 accessing Services. xiii) Open Source Storage Deployment NAS, NFS, SAN, iSCSI. xiv) Fiber Optic patch splicing testing. xv) Windows Server radius NPS integration. xvi) OS upgrade 3Com, Cisco, Juniper, Fortinet, Check Point.

Responsibilities: i) Network consultancy. ii) Design, Plan & implementation of network for SME. iii) Multiple ISP connection redundancy. iv) Site_to_Site IPsec VPN between offices. v) CCTV DVR installation and hosting over internet. vi) Patch panel installation and structure cable running. vii) Installation of OS Linux(Ubuntu, Red hat,),Win 8, Win 2k12, viii) Troubleshooting Operating System. ix) Installation of Kaspersky Anti-Virus Security(server&Client). x) Licence Upgrade and Updates IOS, FW OS.

Responsibilities: i) Manage retail electronics department, KPI, sales over hundred Thousands of GBP, include range of home electronics. iii) Attended various venders training on product knowledge. iv) Attended Customer Service training, policies and procedures. v) Selling Computers, Broadband packages. vi) Technical Advice on Network hardware and gadgets. vii) Responsible to reduce returns, faulty products and manage stock viii) Selling Laptops, TVs, Sound System, Sky Sat. ix) Selling packages and payment plans.

Responsibilities: i) Manage Store stock, making ready for business. ii) Sale Electronics + Computer + Computer Network Goods. iii) Giving Advice according to need of Customers iv) Helping Customer to Solve Technical Issues regarding v) Computer networks devices, Configuration and troubleshoot vi) Computer hardware, laptop accessories. vii) Broadband, Data Cabling Equipment. viii) Audio Video cabling and connectivity issues, Components. ix) Stock level check Price Checking, Inventory. x) Till operation.

Responsibilities: i) Plan and Documentation of Data Network . ii) Deployment of IP network. iii) Layer 2 RSTP, Ether channel, VLAN, Security. iv) Layer3 routing Protocols, OSPF, EIGRP. v) L2 & L3 ACL and Security Implementation. vi) Management plane Security

Computer Science technologies, Programming, Databases, Data Networks, Software Engineering project

Graduated with computer science,Education,Journalism from Punjab University Lahore Pakistan.