Dɛv Chouhan Kshɛtri

L2 Executive Officer @ Himalayan Online Service Pvt. Ltd

Country

Nepal

City

Kathmandu

Industry

Information Technology & Services

Skill

CentOS, SQL, Network Mapping, MPLS Networking, Cisco Networking Devices, Computer Network Operations, Network Administration, Tier 2 Help Desk Support, Network Infrastructure Architecture, LibreNMS, Object-Oriented Programming (OOP), Operational Efficiency, Client Interfacing Skills, Relational Databases, Programming, Database Testing, Cloud Administration, Routing Protocols, Internet Protocol Suite (TCP/IP), Databases

Experience

L2 Executive Officer

Himalayan Online Service Pvt. Ltd

2025-8 - Present · 1 yr 2 mos

Executive Officer

Himalayan Online Service (HONS)

2025-8 - Present · 1 yr 2 mos

Deliver advanced Tier 2/3 network support in a high-demand ISP environment, specializing in MPLS configuration, complex routing troubleshooting, and real-time incident resolution.

Information Technology Officer

Websurfer Nepal Communication System Pvt. Ltd.

Information Technology Officer

Web Surfer

2021-2 - 2025-2 · 4 yrs 1 mo

I assisted Level 1 support with complex issues, escalated critical cases to Level 3, and trained new junior specialists. I resolved 99.2% of Level 2 tickets without escalation and have expertise in routers, switches, OLT devices, network monitoring tools, and OLT configurations.

Information Technology Officer

Atkans

2020-10 - 2021-1 · 4 mos

Supported the technical team by troubleshooting hardware and software issues, setting up workstations, maintaining network security, and performing regular backups.