Dylan O'Hearn

In my role as a National Account Manger I was responsible negotiating and developing strong business relations with key National customers. The key responsibilities included • Ensuring all national branches understand and adhere to conditions and provisions set out in customers national service contracts • Ensuring annual growth of Service revenue and profit margins %. • Ensure Crown Service meets all customers KPI's Holding Monthly meetings with key account contacts. • Run and present monthly customer reports. • Analysis and identify any areas of improvements and opportunities to provide value added serviced for the customer. • Workings closely with relevant internal departments to ensure all customer disputes are resolved in a timely manner. • Cross-trained and provided back-up for other Account Managers when needed. • Resolved product issues. • Up-sell/ Cross-sell customer on new product technology and service solutions. • Provides 24hr assistance to ensure service requests and emergency call-outs are actioned within deadlines.

Allocating Jobs to the Field Service Technician Australia wide. This involves logging customer breakdown calls, informing customers of any delay to the Companies 2 hour response time, calling customer to schedule PMP (Preventative Maintenance Program) Calls and update system with appropriate customer details.