Dylan Boo

Key Responsibilities: • Took full ownership of projects, managing communication and progress across all key internal and external stakeholders. • Led discussions to gather detailed requirements directly from clients, ensuring a clear understanding of their goals and challenges. • Translated business needs into clear and actionable plans for the technical team, ensuring alignment throughout the project. • Identified gaps or unclear requests early and worked with relevant teams to clarify and improve the overall solution. • Kept track of project progress, timelines, and updates, sharing regular status reports with stakeholders to ensure transparency. • Supported user testing by checking whether the solution met the original requirements and addressing any issues found. • Provided practical advice to clients and teams to help shape solutions that are both effective now and easier to maintain in the future. • Maintained well-organised documentation for each project phase, making it easy to refer back or hand over when needed.