Dylan Santos

As a Self-Employed Volunteer Programming Tutor, I provided individualized academic support to students by teaching foundational programming concepts and problem-solving strategies in a clear and engaging manner. I developed and delivered personalized lesson plans based on each student’s skill level, covering topics such as basic coding logic, debugging techniques, and computational thinking. I guided students through practice exercises, projects, and real-time troubleshooting to reinforce understanding and build confidence. I communicated complex technical concepts in simple terms, monitored progress, and adapted instruction to meet diverse learning needs. This role strengthened my communication, leadership, patience, and instructional skills while demonstrating initiative, time management, and a commitment to education and community impact in a self-directed environment.

As a Team Member at Chick-fil-A, I supported daily restaurant operations by assisting team leaders and coworkers with order fulfillment, customer interactions, and front-of-house responsibilities. I managed order processing through POS systems, prepared beverages, desserts, and specialty items, and maintained accurate order assembly to ensure quality and efficiency. I engaged directly with guests to provide friendly, service-focused interactions, resolve concerns, and enhance the overall customer experience. I also helped maintain organized workstations, uphold cleanliness and food safety standards, and coordinate with team members to manage high customer volume under tight time constraints. This role strengthened my communication, teamwork, time management, and problem-solving skills in a fast-paced, customer-focused environment.

As a Contract Baseball Catcher & Pitching Development Assistant, I supported private pitching instructors and athletes by providing professional catching services during individual and small-group training sessions. I received high-volume bullpen sessions, and delivered real-time feedback to support pitcher development, accuracy, and performance. Leveraging my experience as a competitive catcher, I assisted trainers with mechanical adjustments, pitch sequencing, game strategy insights, and performance evaluation. I collaborated closely with coaches and athletes to maintain efficient session flow, reinforce training objectives, and create a focused, high-performance learning environment. This role required strong communication, attention to detail, physical endurance, adaptability, and reliability while working in a fast-paced, independent contractor setting. The experience strengthened my teamwork, leadership, time management, athlete development, and sports performance analysis skills.