Dyan Gonzaga

Dynamic and detail-oriented professional with 10+ years of progressive experience in maximizing productivity and organisational performance through managing administrative operations. Demonstrated success in directing all activities, including record maintenance, expense management, meeting planning, and inventory control. Proven capacity to cultivate and sustain top-flight customer relationships for emphasizing a total banking experience, maximizing retention, and propelling future sales. Highly-skilled presenter, negotiator, and communicator with outstanding capacity to assess organisational needs and ensure top levels of satisfaction by sharing best practices. Passionate Team Leader and people Manager with proven capability to establish and maintain relationships with key stakeholders and decision-makers. Adept at overseeing a big picture for fulfilling ever changing needs and resolving conflicts. Areas of Expertise: • Office Management and Administration • Electronic Filing System Management • Meeting Planning and Coordination • Key Account Management • Compliance with Policies and Procedures • Transaction Management and Reconciliation • Inventory Control and Supply Management • Conflict Management and Issue Resolution • Internal / External Relationship Management • Communication and Collaboration