Priyanka Dwivedi

● Joined as an early team member to help launch and scale product success operations for a fintech platform providing small-ticket loans to SaaS startups for purchasing high-cost SaaS tools. ● Owned post-onboarding product success for 50+ SaaS customers, influencing product improvements across onboarding, workflow design, and risk monitoring. ● Partnered closely with Product and Engineering to convert customer feedback and support trends into 15+ UX and workflow improvements, reducing friction in eligibility and repayment flows. ● Monitored customer usage and repayment behavior to identify early risk indicators, contributing to a 20–25% reduction in support escalations through proactive intervention. ● Built foundational onboarding guides, success playbooks, and success metrics, helping achieve 85%+ successful onboarding completion as customer volume scaled.

● Managed a portfolio of 150-200 B2B clients with personalized attention to each company's unique business needs, leading to an upsell rate of 35% and retention rate of 75%. ● Onboarding 10-15 B2B clients monthly, training them and solving all issues related to the product. ● Analyzing large amounts of data (Used GA) to find useful information /pattern/customer behaviors and present it to the product team for further execution and Designing campaigns around it. ● Provided actionable recommendations to users based on their data insights, resulting in a 30% increase in feature adoption rates.. ● Developed and executed a comprehensive training program for new team members, resulting in a 30% reduction in onboarding time while maintaining a high level of customer satisfaction.

● Helping our US clients hire the right employees by putting a robust employee screening process in place. ● During high volume, I did 60+ verifications a day while maintaining the TAT. ● A team of 12-14 employees were mapped to me for Quality check. ● collaborating with the team and increasing the number of quality units from 350 to 500 which is up by 30%.

● Working on my passion project - Climbing mountains. ● Learned about endurance, patience, survival in extreme conditions. ● Learned the importance of teamwork, helping others, being empathetic towards people and being humble. ● Summited Renok peak in Sikkim Himalaya which is 15,500 feet above sea level. ● Completed the course with flying colors and A grade.

● Handled offshore operations of Australian airline Qantas. ● Served as capacity management, running analytics, planning supplies, flight load optimization and balance inventory of rotables. ● Optimized the inventory load by 10% using our insights. ● Served 750 domestic and international flights and 4 million passengers Daily.

● Worked on research project with Mumbai metro on line 4, Wadala to kasarvadawali. ● Collecting data through surveys, feedbacks, focus groups analyzing and understanding the transport needs of the people and possible obstacles in the route. ● Did a project with Mahanagar Gas on understanding what percentage of population in Mumbai uses Gas pipelines, identifying areas for expansion of pipeline, possible obstacles, safety issues etc. ● This project was in accordance with the Goal that 70% of the household will have gas pipeline by 2025. ● Worked with a startup bookmybai.com, Identifying areas where we can find our potential audience (service providers/cleaners/cooks etc.) and get them registered on the portal. ● Registered 150+ service providers on the portal.