Don Wilson

Independent Consultant/ Business Relationship Management/ Integration Business leader, Project Manager, Quality Assurance IT Professional with primary experience in Event Technology, Project Management, Software Architecture, systems/applications integration and Business Relationship management. Successfully led multimillion-dollar enterprise-wide projects effectively managing scope, cost and resources. Skilled communicator with expertise translating technical information into everyday language. Consistently recognized for high performance and ability to make sound business decisions in rapidly changing environments.

Director of Business Relationship Management, assigned to be business owner of Navigator the proprietary OMS used by PSAV today. Leading all modifications and alignment with multiple contracts and venue strategies I would also continue to lead all integrations and special projects. Companies integrated: • Deploy a new web-based OMS to 8000 PSAV users in a phased approach over 4 months. • Managed the training and systems deployment of into PSAV applications and processes during the Globalization project of Canada. • SAV: $120 million in annual revenue, 96 personal, 27 locations 3 warehouses • Complementary service alignment. Equipment provided for any number of reasons and ensure if revenue can be captured it is and is presented correctly in business intelligence. Other projects: • Business Intelligence portal, gathering BI from Navigator to have available to leadership in real time on a dashboard. • Created automated method for Credit memo approval in hierarchy. • Event billing option, PSAV bills in a weekly pattern. This modification was to provide an optional billing method for venue partners to bill per event in place of billing per billing cycle. • Branch office OMS enhancement, to develop aspects of the OMS to accommodate a warehouse environment. • Lighthouse: Second in command to develop and deploy a mobile solution of the OMS Navigator. This project was recognized by AITP in Chicago for the most effective IT team. https://aitpchicago.com/most-effective-itteam-award/

Continually improve the functionality of internal systems whiledeveloping and implementing training for these systems. Working with operations to represent their interests in the development of new software systems . With a strong focus to support and serve our customer-facing team members, improve their work life and their ability to better serve clients.

Director of Special Operations for PSAV key objective was to work with newly partnered and/or troubled venues and through the application of PSAV resources, implement company procedures and policies which included but were not limited to: • Drive location sales & increase capture rate o Implement PSAV proprietary sales process and CRM software o Coordinate on site Sales team training through our Business Development team o Install and train PSAV sales staff on Hotel’s PMS system (i.e. Delphi); identify and contact all target and definite group bookings o Create a PSAV sales plan for the location o Ensure PSAV presence in sales opportunities and site visits with local hospitality associations • Drive Customer Satisfaction by running a flawless operation o With the support of PSAV HR & Recruiting identify, recruit and evaluate team members o Set benchmarks for the team members customer service-based incentives o Work with Regional Product Manager to identify the equipment that is best for the facility and appropriate to the room sizes and numbers o Ensure that PSAV managers attend all hotel staff meetings List of recently serviced locations and actions taken available on resume:

Opened the first PSAV venue in WDW bringing revenue from $890K in 2004 to $3.6 million by end of 2005. • Developed “Big Box” growth, sales and operation strategies new to the industry due to the scope of the project. • Developed relationships and partnership with Disney event production leading to PSAV contracts in all WDW hotels. Resulting in $150 million-dollar exclusive partnership with Disney Hotels & Resorts • Was assigned as one of 5 executive committee members managing the Orlando region reporting to SVP • Increased Swan and Dolphin AV revenues from $600k to approximately $5 million in 5 years

Regained the partner confidence of an unstable business relationship • Gained 1.5 years in back payment due to PSAV from Hilton based on service and relationship malfunction • Increased annual revenue from $1.2 Million to $4 Million • Assisted in regional growth, leading and designing management training and standard operations processes

Meadowlands Hilton & Sheraton

Managed several locations in northern New Jersey during remodeling of the retail outlets.