Dwi Ihwanto

Technical Support L1: Providing direct support to users for hardware, software, networks, and AV systems. Incident Management: Managing the ticket flow from start to finish (inquiries, incidents, service requests) according to SOP to ensure timely resolution. IT Asset Management: Fully responsible for the asset lifecycle, including deployment, inventory tracking, physical maintenance, data wiping, and repair processes with external vendors.

Developed an Android-based application to assist MSMEs (Micro, Small, and Medium-sized Enterprises) with inventory management. Utilized Java, Android Studio, and Git throughout the development process.

Managed and archived critical operational documents, ensuring the availability and confidentiality of employee data. Compiled periodic operational reports and scheduled meetings to support the smooth execution of outsourcing projects.

Managing a team consisting of 5 cashiers and salespeople Responsible for the daily and monthly inventory counting process to reduce discrepancies in merchandise.

Provided support and solutions to customers regarding services, both in-person and online, handling inuiries uickly and effectively. Managed the end-to-end order administration workflow, ensuring data accuracy and smooth coordination with the production team.