Dwayne A. Dixon

I am an IT Director and Infrastructure Operations Leader with over 17 years of experience modernizing enterprise systems, leading high-performing engineering teams, and delivering secure, scalable, and resilient cloud environments. I specialize in transforming complex IT ecosystems through automation, AI-driven insights, and emerging technologies that improve reliability, security, and operational efficiency.My career spans healthcare, higher education, and cloud-native organizations, where I’ve overseen enterprise IT operations, cloud architecture, cybersecurity alignment, and global service delivery. I lead cross-functional teams, manage large-scale infrastructure programs, and partner closely with business and engineering leaders to drive technology strategy and measurable business outcomes.At AbleTo (Optum), I manage Technology Operations and IT Infrastructure across distributed teams, ensuring 99.9% uptime, cloud modernization, and strong alignment with HIPAA, HITRUST, NIST, and SOC2 standards. I’ve led SaaS and B2B integrations, advanced our SIEM and incident response capabilities, and delivered automation frameworks that significantly reduce operational load and improve service delivery.Prior to that, I directed IT Operations & Services at Columbia University Medical Center, supporting more than 2,000 researchers, clinicians, and global collaborators. I modernized hybrid cloud architectures across AWS and Azure, centralized endpoint management, optimized vendors and licensing, and implemented enterprise DR and backup strategies to enhance operational resilience.Core strengths include:• Cloud & Infrastructure Leadership (AWS, Azure, GCP)• AI and Automation for IT Ops (AIOps, monitoring, workflow intelligence)• Cybersecurity & Compliance (HIPAA, SOC2, HITRUST, NIST)• Enterprise IT Operations, SLA/OLA Management• Systems Modernization & Platform Integrations• Disaster Recovery, Continuity & Uptime Engineering• Team Leadership, Coaching & Stakeholder Management• Emerging Technologies & Digital Transformation StrategyI am passionate about building resilient IT organizations, scaling cloud environments, leveraging AI to enhance operational visibility, and driving innovation that supports business growth. I thrive in roles that require strategic leadership, technical depth, and the ability to execute complex initiatives with precision.If you’re exploring opportunities to modernize infrastructure, strengthen cybersecurity posture, or integrate AI and emerging technologies into IT operations, let’s connect.