Duygu Aydeniz Özkan

•Working with CEO, Finance Director and Human Resources managing functions to influence the creation and communication of company strategy, business priorities and meeting business targets •Generating ideas about future retail activities to ensure a cutting edge strategy, close following up trends, competitors and market place •Using open feedback mechanism to enhance communication and corporation through the team both from top to down and down to top •Managing and following Regional Managers actions,day to day business, results and updates even monitoring shifting priorities according to depending conditions and business / seasonal targets •Ensure strong operational follow up for new openings in terms of team, store design, merchandising, high level service •Visiting & Contributing frequently to the stores aiming both for day to day sales target achievements and sustainable team development •Ensuring stores presentation & operations in line with Oleg Cassini at maximum level •Participating stores meeting daily and weekly •Recommend retail sales & operation solutions to meet annual and seasonal targets •Securing a standard formula of personalized customer service process and spreading the teams •Partnering with HR on labor model and organizational development & functions •Observing retail concerns and problems and creating solutions accordingly •Cooperation with stakeholders, shopping malls management on special campaigns and projects if needed

•Working with CEO, Finance Director and Human Resources managing functions to influence the creation and communication of company strategy, business priorities and meeting business targets •Generating ideas about future retail activities to ensure a cutting edge strategy, close following up trends, competitors and market place •Using open feedback mechanism to enhance communication and corporation through the team both from top to down and down to top •Managing and following Regional Managers actions,day to day business, results and updates even monitoring shifting priorities according to depending conditions and business / seasonal targets •Ensure strong operational follow up for new openings in terms of team, store design, merchandising, high level service •Visiting & Contributing frequently to the stores aiming both for day to day sales target achievements and sustainable team development •Ensuring stores presentation & operations in line with Oleg Cassini at maximum level •Participating stores meeting daily and weekly •Recommend retail sales & operation solutions to meet annual and seasonal targets •Securing a standard formula of personalized customer service process and spreading the teams •Partnering with HR on labor model and organizational development & functions •Observing retail concerns and problems and creating solutions accordingly •Cooperation with stakeholders, shopping malls management on special campaigns and projects if needed

•Effective execution of the shop management and business plan •Creating special merchandising styles & displays to promote a specific product or promotion •Supporting correct interpretation and implementation of visual guide lines •Ensuring that best sellers products are displayed, through a close cooperation with VM Team •Keeping store employees up to date about visual issues •Takes care of the general look of the store in terms of cleanness, tidiness, and efficiency •Coaching, training and motivating the sales staff to meet assigned sales and productivity goals •Managing and fostering team-spirit •Strong people and team management •Shift management •Giving feedback to the Head of Operations & CEO about sales performance and the whole report through the store and sector •Supporting an adequate integration and optimization between front and back-office •Ensuring appropriate store resources coverage and supervising stock management with stores •Supporting maintenance of stock and inventory, in line with corporate policies and procedures •Establishing and implementing action plans, in agreement with the CEO and Operation Director to develop sales for each product category •Demonstrating sales leadership by playing an active role on the sales floor •Securing an optimum first step to last step personal customer service to reach maximum customer satisfaction

•Managing daily operations of the store to meet business goals. •Supervising and guiding a team of professionals to maximize revenue in terms of planned budget. •Developing safe and positive work environment for staffs. •Ensuring customer satisfaction by delivering timely and quality service •Analyzing capital budget and expenses to find opportunities for cost-effectiveness and profitability. •Developing business plans for optimal use of resources and time. •Training staffs on daily responsibilities, brand promotion and customer service activities. •Ensuring the achievement of business goals and strategic projects for the store, keeping in constant connection with store manager •Evaluating existing business procedures, financials and recommending and reacting •Supporting the Store Manager in recruiting the sales staff and identifying training needs •Providing the sales staff with specific training and coaching (sales techniques and customer management) •Developing marketing plans to achieving sales target and increase brand visibility •Performing market research to study consumer behavior, latest trends and competitor activity. •Organizing regular meetings with shareholders to discuss about business updates, issues and opportunities for the future. •Ensuring the development of motivation, sense of belonging and business involvement •Projecting the pricing, promotion, distribution of products according to the category of the products and market analysis. •Maintaining good business relationships with dealers, distributors, wholesalers and retailers. •Coordinating with E-marketing professionals to monitor brand’s online presence. •Evaluating employee performance and developing individual development plans. •Developing strong working relationship with potential clients for new business opportunities •Reporting to the designer and general manager. •Having and maintaining good relations with celebrities and media to be seen on commercials and TV programs.

•Leading, managing and organizing store according to company’s values and standards. •Managing people, products and equipment by achieving a smooth, consistent and profitable business operation with 100% customer satisfaction. •Coordinating and controlling sales, profit and loss margins against workforce. •Leading 16 sales assistants and the section and second manager of the store. •Controlling merchandising activities and maintains the image of the store. •Supervising product inventory & formed the weekly orders. •Verifying quantity and quality of products received. •Managing the visual arrangement of the store according to new items received twice in a week. •Interfacing directly with customers to provide assistance and resolve problems. •Reporting customer demands and new ideas to the area manager. •Organizing store personnel, handling scheduling of employees and related personnel issues. •Organizing interviews, recruiting and training new personnel, following up performance and report results to the HR manager. •Ensuring sales objectives and goals set for the store and reporting results to the area manager. •Performing daily safety and temperature, managed cost control of electricity, telephone and other materials. Reporting incidents to the head office.

•Managing people, product and equipment by achieving a smooth, consistent and profitable business operation with 100% customer satisfaction. •Managing training team, giving complete training at all levels. •Doing ongoing checklist on monthly bases which includes every details about people, product and equipment. •Organizing meetings with team and searching for new ideas, discuss goals and objectives. Besides being aware of competitor brands, new trends and special topics in fashion and design. •Leading 14 sales assistants and the second manager of the store. •Giving effective coaching with excellent communication and co-ordination and co-operation by building trust and earning respect. •Establishing and reaching sales budgets while motivating employees and being part of the team.

•Responsible for organizing and managing the store. •Lead 10 sales assistants and the second manager of the store. •Training new managers and candidate management trainees for new stores. •Managing customer relations. •Reaching, monitoring and reporting sales objectives and controlling the yearly budget. •Conducting recruitment, training activities and performance evaluations of the team. •Responsible for analyzing the sales and giving feedback about products to Spain. •Organizing meetings with team and searching for new ideas, discuss goals and objectives. Besides being aware of competitor brands, new trends and special topics in fashion and design. •Doing ongoing checklist on monthly bases which includes every details about people, product and equipment.

Areas: Corporate hospitability, exhibitions, conferences, in-store auditing, leafleting, market research, mystery shopping, order shopping, outdoor events, road shows, putting up point of sale in–store. • Field Marketing (Advertising & PR) Ensuring brand messages are communicated accurately and appropriately once they leave the marketing department. Merchandising - Data Capture (Market Research) and Mystery Shopping • Brand Experience Creating a living link between brands and target market. Demonstrating-Sampling-Roads Shows-Retail Events-Exhibitions Business Sectors: FMCG; Electrical Appliances, Personal Care, Technology, Automotive Clients: CK, Dove Cosmetics, Unilever, Sony, Barclays Bank etc.

•Performing the daily product safety and equipment checks. •Attending the manager meetings. •Completing daily paperwork, including inventories, cash sheets, drawer counts and deposits. •Following up on procedures that supports sales building promotions during the shift •Talking to customers to measure and improve their satisfaction with their McDonald's experience. •Handling customer complaints, solve problems and make decisions during the shift. •Maintaining health & safety within the store and holding meetings with crew and managers to ensure all team are going towards the same goals. •Sending reports to Health & Safety at head office.

•Managing opening and closing shifts with supervision. •Completing pre-shift checklist and doing area travel path. •Compiling and organizing lists for the shift manager. •Delegating tasks and allocating the secondary responsibilities. •Offering feedback to the hierarchy and ask for assistance to solve problems. •Projecting a professional image at all times

•Demonstrating good teamwork skills, helping others as needed during operations. •Giving effective training by preparation, practicing and follow up with steps and stages. •Completing ongoing checklist fairly and consistently providing positive and corrective feedback.

London,United Kingdom