duy nguyen

it systems engineer level ii

About

LinkedIn is the world's largest business network, helping professionals like ... Leadership role in troubleshooting and repairing of customers computers in a ... January 2008 – January 2009 (1 year 1 month)Tampa/St. Petersburg, Florida Area.

Country

united states

City

tampa

Industry

information technology and services

Skill

networking, technical support, customer service, troubleshooting, operating systems, hardware, computer repair, computer hardware, software installation, software, laptops, leadership, team leadership, information technology, windows, people skills, automotive aftermarket, training, communication, account management, system administration, management, microsoft office, social media, remote desktop, microsoft word, hp products, microsoft powerpoint, voice over ip, session initiation protocol, backup and recovery systems, cloud computing, adobe creative cloud, microsoft outlook, office 365

Experience

it systems engineer level ii

cio technology solutions

2018-10 - Present · 8 yrs

gold and prosupport agent

stream global services

2010-1 - 2012-1 · 2 yrs 1 mo

* Provides business level support for Pro Support contract customers (consumer/business level) * Troubleshot and repaired hardware/software issues over the phone for business clients (Latitudes, Optiplex Desktops, Vostro Computers (Both Desktop and Laptops, Precision Workstations) * Case managed over 50 Service Requests daily * Handled Warranty replacement for Hardware and Software support

domain administrator

mediagistic

2013-7 - 2015-1 · 1 yr 7 mos

phone techncian

verizon wireless

2009-1 - 2010-1 · 1 yr 1 mo

* Global Mobile phone service provider * Diagnosed advanced hardware/software Problems with Cellular Phones ranging from basic phones to Blackberry Devices/Palm/Windows Mobile Devices * Processed OEM/Extended Warranty/Insurance Claims on Cell Phones

lead firedog technician

circuit city

2008-1 - 2009-1 · 1 yr 1 mo

* National computer and home entertainment equipment/services retailer * Expedited OEM/Extended Warranty Claims for (Acer, HP, Dell, Toshiba, and Samsung) * Troubleshot and repaired hardware/software Problems (Consumers Side) * Lead a Team of PC Technicians

technician i

citrus park computers

2005-1 - 2006-1 · 1 yr 1 mo

* Local community based Tech Company that offers both in-house and on site IT Support * Checked in computers for troubleshooting and repairing advanced hardware/software issues * Used Point of Service (PoS) system on a daily basis

network system administrator

datapros for healthcare

2012-3 - 2013-12 · 1 yr 10 mos

* Prominent data and decision support company supporting large healthcare networks. Company provided expert solutions in the arena of supply chain data, cleansing, and analytics. Prior to May 2012 acquisition the company had $4M in revenue and 45+ FTE * Front line support for all end users (up to 55). Remote support as well as off-hours and on call. * Manages all assets and inventory for two locations and up to 10 remote employees. * Oversees software licensure / compliance. Includes all box-to-box and server based updates. * Maintains server backup tapes and server backup software. * Supports Windows and Mac environments. * Deployed Symantec Back Up Exec 2012.

level 2 engineer

shield watch it & web services

2015-1 - 2017-3 · 2 yrs 3 mos

Education

sickles high school

walter l. sickles high school

2002-1 - 2006-1 · 4 yrs 1 mo

itt technical institute

network administration

2007-1 - 2011-1 · 4 yrs 1 mo

Courses Completed include – Introduction to Networking, Networking I, Composition I+II, Physical Networking, Strategies for the Technical Professional +, Introduction to Computers, College Mathematics I+, Computer Structure and Logic+"]