Dustin Medlock

Head of Implementation & Onboarding @ Numeral

About

I’m an operations and customer delivery leader with 10+ years of experience building and scaling onboarding, implementations, and customer operations teams in high-growth environments. Most recently, I’ve led complex onboarding and delivery functions across fintech and SaaS — owning everything from signed contract through go-live — and partnering closely with Product and Engineering to turn messy, high-stakes workflows into scalable, repeatable systems. I’ve helped companies move fast without breaking quality: designing playbooks, building dashboards, managing escalations, and leading teams through rapid growth and ambiguity. My background spans early-stage startups through public companies, including Coinbase, Tesla, Lucid, and venture-backed teams scaling from 0→1 and beyond. I’m especially energized by roles where I can bring structure to chaos, build durable operating models, and help customers realize value quickly — whether that’s through onboarding, implementations, or customer operations at scale. Currently based in San Francisco and open to opportunities focused on onboarding, implementations, and customer operations leadership.

Country

United States

City

San Francisco

Industry

Financial Services

Skill

Inside Sales Management, Sales Performance, Incentives, Sales Pipeline Development, Revenue Forecasting, Go-to-Market Strategy, Strategy & Operations, Product GTM, Operating Models, GTM Operations, Executive Stakeholder Management, Commercial Operations, Program Management, Customer Experience Optimization, Operations Management, BPO Vendor Management, AI-Powered CX, BPO Governance, GTM Strategy, Support Automation

Experience

Head of Implementation & Onboarding

Numeral

2026 - Present

San Francisco, CA

• Head of Implementation & Onboarding at a Benchmark-backed, YC W23 fintech scaling sales tax automation for global e-commerce. • Building the scalable infrastructure for customer deployment, blending people management with high-touch technical project execution. • Driving operational excellence by refining workflows that allow internet businesses to automate compliance and focus on growth.

Market Manager, Headquarters

Lucid Motors

2024 - 2025 · 1 yr

San Francisco Bay Area

Scope: Market-level strategy & operations, GTM execution, operating cadence, and executive stakeholder alignment. • Scaled customer-facing sales organization 4x to support rapid market expansion, exceeding delivery and revenue targets by 125%+ • Drove 200% MoM sales growth by aligning sales enablement, GTM execution, and frontline coaching • Built and launched HQ Studio as a strategic sales hub to expand customer reach and close velocity

Manager, Institutional Onboarding (Strategy & Operations)

Coinbase

2021 - 2023 · 2 yrs

Remote

Scope: Global strategy and operations for institutional onboarding, adoption, operating efficiency, and commercial performance. • Owned global strategy and operations for institutional onboarding and adoption across multiple regions. • Led 12 managers and 650+ agents, establishing OKRs, operating cadence, and executive dashboards. • Delivered $60M+ in annualized efficiency gains through operating model redesign and resource optimization. • Partnered closely with Sales leadership to remove onboarding friction, accelerate time-to-revenue, and improve conversion of high-value institutional customers.

Senior Manager, GTM & Customer Operations

Tempo

2020 - 2021 · 1 yr

San Francisco Bay Area

Scope: GTM and customer operations strategy supporting rapid growth and new product launches. • Built GTM and customer operations models supporting rapid growth and product launches. • Scaled teams from 5 to 100+ while improving conversion, efficiency, and operating performance.

Inside Sales Manager

Tesla

2017 - 2020 · 3 yrs

Fremont, CA

Scope: GTM operations, inside sales strategy, and operating performance at scale. • Built and led Tesla’s Salt Lake City inside sales organization, scaling to 275+ advisors during hypergrowth across vehicles, solar, and energy products • Designed consultative sales motions and incentive structures that drove 24% YoY sales growth while maintaining customer trust • Owned sales performance management, forecasting, coaching cadences, and CRM visibility across high-volume pipelines

Customer Development Manager (Earlier Career)

LendingClub

2014 - 2017 · 3 yrs

San Francisco Bay Area

Scope: GTM-adjacent operations, onboarding strategy, and operating efficiency in a regulated fintech environment. • Led onboarding and credit operations across borrower and merchant channels during periods of rapid growth. • Built scalable workflows improving SLA performance and lifecycle efficiency.